# Support **URL:** https://forum.getodk.org/c/support/6.md [Latest](https://forum.getodk.org/latest.md) · [Categories](https://forum.getodk.org/categories.md) · [Tags](https://forum.getodk.org/tags.md) --- ## [About the Support category](https://forum.getodk.org/t/about-the-support-category/15)
**Author:** [@getodk](https://forum.getodk.org/u/getodk)\ **Replies:** 0\ **Last updated:** [June 2, 2017, 11:02pm UTC](https://forum.getodk.org/t/about-the-support-category/15 "2017-06-02T23:02:55Z")
Have a question about form design, installing and using ODK, or are seeing unexpected behavior with ODK, post here. Support is provided by volunteers so be patient and kind! --- ## [Collect Take Picture button opens up default camera w/o lens options](https://forum.getodk.org/t/collect-take-picture-button-opens-up-default-camera-w-o-lens-options/58713)
**Author:** [@Tyler\_Depke](https://forum.getodk.org/u/Tyler_Depke)\ **Replies:** 0\ **Last updated:** [October 24, 2026, 12:12pm UTC](https://forum.getodk.org/t/collect-take-picture-button-opens-up-default-camera-w-o-lens-options/58713 "2026-10-24T12:12:20Z")
1. What is the issue? Please be detailed. Using ODK Collect v2026.3.5 on Cubot KingKong ES5 Using ODK Collect v2026.4.0 Beta 0 on Google Pixel 8 Pro I need to be able to take a picture in a form using the default came… --- ## [PHP vulnerabilities, CVE-2026-109618 and CVE-2026-109619](https://forum.getodk.org/t/php-vulnerabilities-cve-2026-109618-and-cve-2026-109619/58701)
**Author:** [@chrissyhroberts](https://forum.getodk.org/u/chrissyhroberts)\ **Replies:** 2\ **Last updated:** [October 22, 2026, 7:13am UTC](https://forum.getodk.org/t/php-vulnerabilities-cve-2026-109618-and-cve-2026-109619/58701 "2026-10-22T07:13:10Z")
1. What is the issue? Please be detailed. We have an institutional installation of Central running on Docker. I have been asked to confirm whether any aspect of ODK's core infrastructure depends on PHP and/or is vulnera… --- ## [Robust label printer recommendations?](https://forum.getodk.org/t/robust-label-printer-recommendations/58699)
**Author:** [@Chad\_Hill](https://forum.getodk.org/u/Chad_Hill)\ **Replies:** 6\ **Last updated:** [October 21, 2026, 5:24am UTC](https://forum.getodk.org/t/robust-label-printer-recommendations/58699 "2026-10-21T05:24:16Z")
1. What is the issue? Please be detailed. I am currently running a fieldwork project in which we are collecting data in ODK. As each supervisor comes in from each day in the field they enter data about collected samples… --- ## [Issues with time and datetime as default or user selected across Enketo/WF/Collect](https://forum.getodk.org/t/issues-with-time-and-datetime-as-default-or-user-selected-across-enketo-wf-collect/58578)
**Author:** [@ahblake](https://forum.getodk.org/u/ahblake)\ **Replies:** 1\ **Last updated:** [October 20, 2026, 11:35pm UTC](https://forum.getodk.org/t/issues-with-time-and-datetime-as-default-or-user-selected-across-enketo-wf-collect/58578 "2026-10-20T23:35:07Z")
1. What is the issue? Please be detailed. There are differences in values that are recorded / shown in notes / included in calculated strings / submitted to Central, depending on where the form is completed and whether … --- ## [Webforms behaviour notes](https://forum.getodk.org/t/webforms-behaviour-notes/58272)
**Author:** [@ahblake](https://forum.getodk.org/u/ahblake)\ **Replies:** 57\ **Last updated:** [October 19, 2026, 10:49pm UTC](https://forum.getodk.org/t/webforms-behaviour-notes/58272 "2026-10-19T22:49:28Z")
1. What is the issue? Please be detailed. Collecting webforms issues/glitches - sorry if these are already solved but not released, I'm on v0.24.0 if a label's line ends with a ${} field and there is then a newline e… --- ## [Form submitted correctly but not appearing in preview](https://forum.getodk.org/t/form-submitted-correctly-but-not-appearing-in-preview/58692)
**Author:** [@alfonso](https://forum.getodk.org/u/alfonso)\ **Replies:** 1\ **Last updated:** [October 19, 2026, 9:21pm UTC](https://forum.getodk.org/t/form-submitted-correctly-but-not-appearing-in-preview/58692 "2026-10-19T21:21:55Z")
1. What is the issue? Please be detailed. We have an ODK instance still with a very old version (1.2.2) which has so far worked fine. Today, for the first time, uploading a form does not allow to preview the webform, n… --- ## [Instance() as calculate on a text field is fetching the data but field is not editable](https://forum.getodk.org/t/instance-as-calculate-on-a-text-field-is-fetching-the-data-but-field-is-not-editable/58689)
**Author:** [@jurrefws](https://forum.getodk.org/u/jurrefws)\ **Replies:** 0\ **Last updated:** [October 16, 2026, 4:06pm UTC](https://forum.getodk.org/t/instance-as-calculate-on-a-text-field-is-fetching-the-data-but-field-is-not-editable/58689 "2026-10-16T16:06:31Z")
1. What is the issue? Please be detailed. I am using an instance() formula on a text field which will fetch data from the data base of the same form , the form is self linked. The formula is working fine. But after that… --- ## [Anyone used AI tools to design XLS forms? Which one is good?](https://forum.getodk.org/t/anyone-used-ai-tools-to-design-xls-forms-which-one-is-good/58655)
**Author:** [@Saad](https://forum.getodk.org/u/Saad)\ **Replies:** 5\ **Last updated:** [October 14, 2026, 8:49am UTC](https://forum.getodk.org/t/anyone-used-ai-tools-to-design-xls-forms-which-one-is-good/58655 "2026-10-14T08:49:00Z")
Hi, Which AI tool is preferred to design XLS forms? I know chatgpt and claude can do it comfortably, but looking to hear from people using ODK on frequent basis. Any experiences? Thanks, Saad --- ## [ODK Central Unexpectedly Goes Offline / Inaccessible](https://forum.getodk.org/t/odk-central-unexpectedly-goes-offline-inaccessible/58639)
**Author:** [@Tyler\_Depke](https://forum.getodk.org/u/Tyler_Depke)\ **Replies:** 7\ **Last updated:** [October 13, 2026, 11:30am UTC](https://forum.getodk.org/t/odk-central-unexpectedly-goes-offline-inaccessible/58639 "2026-10-13T11:30:02Z")
1. What is the issue? Please be detailed. I'm self hosting ODK Central on a DigitalOcean Droplet and in the last week or so, ODK Central has gone offline twice. When I say "has gone offline" I mean I cannot access ODK C… --- ## [Collect auto-send working for offline data](https://forum.getodk.org/t/collect-auto-send-working-for-offline-data/58677)
**Author:** [@Saad](https://forum.getodk.org/u/Saad)\ **Replies:** 1\ **Last updated:** [October 13, 2026, 7:14am UTC](https://forum.getodk.org/t/collect-auto-send-working-for-offline-data/58677 "2026-10-13T07:14:27Z")
Hi, Assuming the collect app is working in offline mode and forms are queued on the device, waiting for the internet availability with auto-send enabled, does the app needs to be running in the foreground/background for… --- ## [Error: The owner of this survey has exceeded their storage limit](https://forum.getodk.org/t/error-the-owner-of-this-survey-has-exceeded-their-storage-limit/58671)
**Author:** [@Setor\_de\_Sustentabil](https://forum.getodk.org/u/Setor_de_Sustentabil)\ **Replies:** 1\ **Last updated:** [October 11, 2026, 3:16am UTC](https://forum.getodk.org/t/error-the-owner-of-this-survey-has-exceeded-their-storage-limit/58671 "2026-10-11T03:16:02Z")
1. What is the issue? Please be detailed. Error submitting the form" Error: The owner of this survey has exceeded their storage limit." 2. What steps can we take to reproduce this issue? I am experiencing an issue whi… --- ## [Web Forms 1.1.1: six issues (UI language fallback, title wrapping, guidance hints, region names, contrast, select\_one\_external)](https://forum.getodk.org/t/web-forms-1-1-1-six-issues-ui-language-fallback-title-wrapping-guidance-hints-region-names-contrast-select-one-external/58660)
**Author:** [@mercaint](https://forum.getodk.org/u/mercaint)\ **Replies:** 4\ **Last updated:** [October 9, 2026, 12:16am UTC](https://forum.getodk.org/t/web-forms-1-1-1-six-issues-ui-language-fallback-title-wrapping-guidance-hints-region-names-contrast-select-one-external/58660 "2026-10-09T00:16:08Z")
1. What is the issue? Please be detailed. We use Central v2026.3.1 and embed @getodk/web-forms 1.1.1 (the version in central-frontend v2026.3.1) in an internal page where our team previews forms before publishing them. … --- ## [Collect sync/update runs forever, but update has already succeeded](https://forum.getodk.org/t/collect-sync-update-runs-forever-but-update-has-already-succeeded/58472)
**Author:** [@ahblake](https://forum.getodk.org/u/ahblake)\ **Replies:** 5\ **Last updated:** [October 9, 2026, 12:02am UTC](https://forum.getodk.org/t/collect-sync-update-runs-forever-but-update-has-already-succeeded/58472 "2026-10-09T00:02:37Z")
1. What is the issue? Please be detailed. Collect 2026.3.3 but I am sure I have observed this previously, not sure when it started. If I open a project, go to start new form, then hit the sync button, the pulsing blue … --- ## [Reference geometry unusable if choice/entity list contains any capitalised character](https://forum.getodk.org/t/reference-geometry-unusable-if-choice-entity-list-contains-any-capitalised-character/58592)
**Author:** [@ahblake](https://forum.getodk.org/u/ahblake)\ **Replies:** 3\ **Last updated:** [October 8, 2026, 11:54pm UTC](https://forum.getodk.org/t/reference-geometry-unusable-if-choice-entity-list-contains-any-capitalised-character/58592 "2026-10-08T23:54:55Z")
▶ tl;dr 1. What is the issue? Please be detailed. A reference geometry layer cannot contain any upper case characters or it will not validate on upload. This prevents me from using reference geometries as all my entity l… --- ## [Account creation and password reset emails are not working](https://forum.getodk.org/t/account-creation-and-password-reset-emails-are-not-working/58663)
**Author:** [@Ericson](https://forum.getodk.org/u/Ericson)\ **Replies:** 1\ **Last updated:** [October 7, 2026, 5:12pm UTC](https://forum.getodk.org/t/account-creation-and-password-reset-emails-are-not-working/58663 "2026-10-07T17:12:23Z")
Hi, I am a newbie. I have an issue while creating a web users with odk central. I need help --- ## [Using an if() condition calculation to calculate the count() whcih is passed to repeat\_count?](https://forum.getodk.org/t/using-an-if-condition-calculation-to-calculate-the-count-whcih-is-passed-to-repeat-count/58641)
**Author:** [@jurrefws](https://forum.getodk.org/u/jurrefws)\ **Replies:** 2\ **Last updated:** [October 5, 2026, 12:09am UTC](https://forum.getodk.org/t/using-an-if-condition-calculation-to-calculate-the-count-whcih-is-passed-to-repeat-count/58641 "2026-10-05T00:09:35Z")
1. What is the issue? Please be detailed. if(${trans\_type} = 'out' and ${select\_reason} = 'sale' , count(instance('linking\_check')/root/data\[uuid = ${reason\_uuid}\]/product) , ' ') I am using the following formula , it … --- ## [Instance() is showing error in collect, you may need to use indexed-repeat()](https://forum.getodk.org/t/instance-is-showing-error-in-collect-you-may-need-to-use-indexed-repeat/58620)
**Author:** [@jurrefws](https://forum.getodk.org/u/jurrefws)\ **Replies:** 6\ **Last updated:** [October 2, 2026, 1:01pm UTC](https://forum.getodk.org/t/instance-is-showing-error-in-collect-you-may-need-to-use-indexed-repeat/58620 "2026-10-02T13:01:33Z")
1. What is the issue? Please be detailed. I am using instance formula to fetch values from a csv file , which is working fine in enketo but shows an error in collect , that the field is repeated you may need to use inde… --- ## [Decimal fields show a keypad with no decimal key on iOS](https://forum.getodk.org/t/decimal-fields-show-a-keypad-with-no-decimal-key-on-ios/58635)
**Author:** [@pierredb-de](https://forum.getodk.org/u/pierredb-de)\ **Replies:** 1\ **Last updated:** [October 1, 2026, 6:48pm UTC](https://forum.getodk.org/t/decimal-fields-show-a-keypad-with-no-decimal-key-on-ios/58635 "2026-10-01T18:48:10Z")
1. What is the issue? Please be detailed. When a user taps a decimal field on iOS, the keypad includes a decimal key, so values like 2.5 can be entered. On iOS, decimal fields open the digits-only number pad, which has… --- ## [Background audio enable/disable leaves the previous question with no end time in the audit log](https://forum.getodk.org/t/background-audio-enable-disable-leaves-the-previous-question-with-no-end-time-in-the-audit-log/58624)
**Author:** [@johnmill99](https://forum.getodk.org/u/johnmill99)\ **Replies:** 2\ **Last updated:** [October 1, 2026, 1:24pm UTC](https://forum.getodk.org/t/background-audio-enable-disable-leaves-the-previous-question-with-no-end-time-in-the-audit-log/58624 "2026-10-01T13:24:51Z")
Hello everyone, so I selected the Support option above but maybe i should have selected anotehr one regarding what I am about ro report. I noticed something when I was looking at audit log files. When background audio i… --- ## [Central upgrade failing due to cache\_all\_submission\_geo migration](https://forum.getodk.org/t/central-upgrade-failing-due-to-cache-all-submission-geo-migration/58575)
**Author:** [@alexcorran](https://forum.getodk.org/u/alexcorran)\ **Replies:** 3\ **Last updated:** [September 28, 2026, 6:03pm UTC](https://forum.getodk.org/t/central-upgrade-failing-due-to-cache-all-submission-geo-migration/58575 "2026-09-28T18:03:24Z")
Hi All I'm trying to update ODK central to the latest version but i'm getting a 502 error when trying to sign in once the container is brought up again. The servers starting at version v2024.3.1, and the problem seems … --- ## [Web Forms can't submit form with username and email fields](https://forum.getodk.org/t/web-forms-cant-submit-form-with-username-and-email-fields/58597)
**Author:** [@mathieubossaert](https://forum.getodk.org/u/mathieubossaert)\ **Replies:** 7\ **Last updated:** [September 23, 2026, 8:52am UTC](https://forum.getodk.org/t/web-forms-cant-submit-form-with-username-and-email-fields/58597 "2026-09-23T08:52:14Z")
Hi ! We face a problem with hidden question from collect email and username Even if they are not required, WebForms returns an error at the end of the form saving about two questions. When I delete those questions its … --- ## [API bridge between the schedule tool and Central's entities](https://forum.getodk.org/t/api-bridge-between-the-schedule-tool-and-centrals-entities/58587)
**Author:** [@Karthik\_Cs](https://forum.getodk.org/u/Karthik_Cs)\ **Replies:** 4\ **Last updated:** [September 23, 2026, 11:56am UTC](https://forum.getodk.org/t/api-bridge-between-the-schedule-tool-and-centrals-entities/58587 "2026-09-23T11:56:43Z")
1. What is the issue? Please be detailed. Help needed for pulling assessments from other sources 2. What steps can we take to reproduce this issue? New 3. What have you tried to fix the issue? New implement \*\*4. Up… --- ## [Error accesing a form in odk collect: "This form cannot be opened right now because forms are being updated"](https://forum.getodk.org/t/error-accesing-a-form-in-odk-collect-this-form-cannot-be-opened-right-now-because-forms-are-being-updated/58574)
**Author:** [@johnmill99](https://forum.getodk.org/u/johnmill99)\ **Replies:** 4\ **Last updated:** [September 21, 2026, 4:54pm UTC](https://forum.getodk.org/t/error-accesing-a-form-in-odk-collect-this-form-cannot-be-opened-right-now-because-forms-are-being-updated/58574 "2026-09-21T16:54:23Z")
1. What is the problem? Some of our enumerators are not able to access a form when trying to open a form in ODK Collect. They see the following pop-up message: Form can't be used This form cannot be opened right n… --- ## [Pulldata() stopped working on ODK Collect Apps after CSV update (still works on Enketo)](https://forum.getodk.org/t/pulldata-stopped-working-on-odk-collect-apps-after-csv-update-still-works-on-enketo/56959)
**Author:** [@Glen.Poresh](https://forum.getodk.org/u/Glen.Poresh)\ **Replies:** 3\ **Last updated:** [September 21, 2026, 4:52pm UTC](https://forum.getodk.org/t/pulldata-stopped-working-on-odk-collect-apps-after-csv-update-still-works-on-enketo/56959 "2026-09-21T16:52:09Z")
I have an XLSForm (Nutrition Entrepreneurs – Sales Data Collection Tool – Year 2 – TLTN.xlsx) that uses pulldata() to auto-populate fields from a lookup CSV (nsa\_list.csv). It used to work perfectly on both ODK Collect … --- ## [Forms not collecting location offline](https://forum.getodk.org/t/forms-not-collecting-location-offline/58561)
**Author:** [@anorris](https://forum.getodk.org/u/anorris)\ **Replies:** 5\ **Last updated:** [September 21, 2026, 3:35pm UTC](https://forum.getodk.org/t/forms-not-collecting-location-offline/58561 "2026-09-21T15:35:08Z")
1. What is the issue? Please be detailed. I am using ODK to host a survey that needs to be entirely usable offline. The survey uses geopoint to capture the user's lat/long, which previously worked offline, though the qu… --- ## [Maps not showing on central submission](https://forum.getodk.org/t/maps-not-showing-on-central-submission/58569)
**Author:** [@Plecotus](https://forum.getodk.org/u/Plecotus)\ **Replies:** 1\ **Last updated:** [September 17, 2026, 5:27pm UTC](https://forum.getodk.org/t/maps-not-showing-on-central-submission/58569 "2026-09-17T17:27:16Z")
1. What is the issue? Please be detailed. The map is not showing on submissions when viewed in Central 2. What steps can we take to reproduce this issue? don't know 3. What have you tried to fix the issue? Nothing y… --- ## [Enketo: 403 Access Blocked error for OpenStreetMap when using a plain geopoint question](https://forum.getodk.org/t/enketo-403-access-blocked-error-for-openstreetmap-when-using-a-plain-geopoint-question/58558)
**Author:** [@Nayana\_Balan](https://forum.getodk.org/u/Nayana_Balan)\ **Replies:** 1\ **Last updated:** [September 15, 2026, 9:18pm UTC](https://forum.getodk.org/t/enketo-403-access-blocked-error-for-openstreetmap-when-using-a-plain-geopoint-question/58558 "2026-09-15T21:18:24Z")
Hi, We are hosting ODK Central ourselves and are experiencing an issue with ODK Central Web Forms. We have an XLSForm containing a simple geopoint question. We have not specified any appearance for the geopoint. For e… --- ## [Trouble with format of time used in note](https://forum.getodk.org/t/trouble-with-format-of-time-used-in-note/58559)
**Author:** [@jurrefws](https://forum.getodk.org/u/jurrefws)\ **Replies:** 1\ **Last updated:** [September 15, 2026, 1:54pm UTC](https://forum.getodk.org/t/trouble-with-format-of-time-used-in-note/58559 "2026-09-15T13:54:12Z")
i have to show the time field in a note , but the collect is converting the time into date, how can i resolve that? --- ## [1-in-3 sampling with repeat contact attempts](https://forum.getodk.org/t/1-in-3-sampling-with-repeat-contact-attempts/58549)
**Author:** [@johnmill99](https://forum.getodk.org/u/johnmill99)\ **Replies:** 2\ **Last updated:** [September 15, 2026, 9:12am UTC](https://forum.getodk.org/t/1-in-3-sampling-with-repeat-contact-attempts/58549 "2026-09-15T09:12:13Z")
I could really use advice on this one. We have a design that works on paper and I am trying to move it into ODK without losing anything, but the state tracking is beyond what I have built before. What the fieldwork look… [Next page](https://forum.getodk.org/c/support/6.md?page=1)