What is the problem? Please be detailed.
I am using Google Drive (thru Google One 100GB subscription), as the depository of field data collected using mobile device (smartphone). I have set the environment described in ODK-GDrive/Gsheet integration. Since December 2018, accounts in both 'gmail.com' and 'irri.org' (google-based domain account of IRRI) have no problem submitting data using ODK Collect (v1.18 or higher) to gsheets in Drive. Last week I have created a new electronic survey form for ODK collect and a gsheet that will host all submitted data. All is fine for data collectors using 'gmail.com' account. They are able to submit their data and this data is encoded in the gsheet. Data collectors that are in 'irri.org' account received an error message shown below
What ODK tool and version are you using? And on what device and operating system version?
1.18, 1.19, and 1.20
What steps can we take to reproduce the problem?
Unfortunately, the error is limited to irri.org account users
What you have you tried to fix the problem?
Temporary fix is for data collector to apply for a gmail.com account and use that as input to 'general setting>google account'
Anything else we should know or have? If you have a test form or screenshots or logs, attach here.
I have seek support from Google One and their response is to contact the app developer