# Account creation and password reset emails are not working

**URL:** <https://forum.getodk.org/t/account-creation-and-password-reset-emails-are-not-working/58663>\
**Category:** Support\
**Created:** [October 7, 2026, 3:25pm UTC](https://forum.getodk.org/t/account-creation-and-password-reset-emails-are-not-working/58663 "2026-10-07T15:25:24Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Ericson](https://getodk.b-cdn.net/user_avatar/forum.getodk.org/ericson/32/14922_2.png) [@Ericson](https://forum.getodk.org/u/Ericson)\
**Post date:** [October 7, 2026, 3:25pm UTC](https://forum.getodk.org/t/account-creation-and-password-reset-emails-are-not-working/58663/1 "2026-10-07T15:25:24Z")

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![retq](https://getodk.b-cdn.net/uploads/default/original/3X/d/4/d48d448bb039a8070c76d1fa52861f4fea7bae08.png)

**Hi,  
I am a newbie. I have an issue while creating a web users with odk central.  
I need help**

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**Author:** ![yanokwa](https://getodk.b-cdn.net/user_avatar/forum.getodk.org/yanokwa/32/1695_2.png) [@yanokwa](https://forum.getodk.org/u/yanokwa)\
**Post date:** [October 7, 2026, 5:12pm UTC](https://forum.getodk.org/t/account-creation-and-password-reset-emails-are-not-working/58663/2 "2026-10-07T17:12:23Z")

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Most likely because of email delivery failing. See [https://docs.getodk.org/central-troubleshooting/#account-creation-and-password-reset-emails-are-not-working](https://docs.getodk.org/central-troubleshooting/#account-creation-and-password-reset-emails-are-not-working) for your solution.