Audio Recording 0:02 duration is available for one particular app user

Support
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1

One App User has made submissions along with the in-app recorded audio.
I even heard some of his recordings which were Okay. but now when I download any of those recordings in central,I get only 0:02 duration. How can I diagnose the problem and get the recordings?
we are using versions:
e16b79530756bbd825f68275b3b6e53951409474
70ec99f02885a06e37709db6319bfdf96fac84eb client (v1.2.2)
59556ecea91f0a25678cd6da0084adb7e66ca099 server (v1.2.1)

2

Hi @directorccpa, how did you know the recordings were OK? Did you play them in the web browser? What application are you using to listen to the recordings after you download them?

3

yes I played the recordings and listened to them till the end. I used Quick time player on Mac Pro.

4

So they play normally in the browser, but not with Quicktime Player? What happens if you try VLC?

5

Sorry for being so late in replying. the case is that they played once and that too in quick time player. when I tried downloading the same recordings the next time, and for subsequent times, I found them reduced to a 2 sec recording.

6

What browser are you using to do the download? What happens if you play the downloaded files with VLC?