Connection refused odk collect

1. What is the problem? Be very detailed.
I have an error message when I want to download the form from odk collect, the message says: connection refused to copy media files. The version of aggregate is 2.0.3

2. What app or server are you using and on what device and operating system? Include version numbers.
The version of aggregate is 2.0.3 and i work on DigitalOcean
3. What you have you tried to fix the problem?
I saw the form in odk collect 1.23.2 but i don't to download
4. What steps can we take to reproduce the problem?

5. Anything else we should know or have? If you have a test form or screenshots or logs, attach below.

Hi @
welcome to the forum! Please introduce yourself here!

regarding your question, could you attach a screenshot of that error?