# Error exporting from Ona

**URL:** <https://forum.getodk.org/t/error-exporting-from-ona/33386>\
**Category:** Support\
**Created:** [April 30, 2021, 8:00pm UTC](https://forum.getodk.org/t/error-exporting-from-ona/33386 "2021-04-30T20:00:03Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Paul1](https://getodk.b-cdn.net/letter_avatar_proxy/v4/letter/p/3d9bf3/32.png) [@Paul1](https://forum.getodk.org/u/Paul1)\
**Post date:** [April 30, 2021, 8:00pm UTC](https://forum.getodk.org/t/error-exporting-from-ona/33386/1 "2021-04-30T20:00:03Z")

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hi, i have the same problem. when i try to download the data in my PC i have the message : ERROR (500). who can help me?

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**Author:** ![danbjoseph](https://getodk.b-cdn.net/user_avatar/forum.getodk.org/danbjoseph/32/21901_2.png) [@danbjoseph](https://forum.getodk.org/u/danbjoseph)\
**Post date:** [April 30, 2021, 8:28pm UTC](https://forum.getodk.org/t/error-exporting-from-ona/33386/2 "2021-04-30T20:28:46Z")

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Welcome to the ODK forum, @Paul1! We're glad you're here. When you get a chance, please [introduce yourself on this forum thread](https://forum.getodk.org/t/-/6671). I'd also encourage you to add a picture as your avatar because it helps build community!

It sounds like @kailash is trying to **upload** completed submissions from a tablet to the server, but you are trying to **download** the compiled data of all submissions from the server to your desktop? Can you please confirm what you're trying to do, and let us know what type of server (Aggregate or Central) and version of server you are using? Also, if you can attach a screenshot, that could help.

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**Author:** ![Paul1](https://getodk.b-cdn.net/letter_avatar_proxy/v4/letter/p/3d9bf3/32.png) [@Paul1](https://forum.getodk.org/u/Paul1)\
**Post date:** [April 30, 2021, 9:03pm UTC](https://forum.getodk.org/t/error-exporting-from-ona/33386/3 "2021-04-30T21:03:12Z")

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I created my account in [ona.io](http://ona.io)  
i don't know how to do to know the type or the version of server.  
i collent 1787 records, i can see them in table, can make charts.  
But i cannot download these data in my laptop. can i do?

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**Author:** ![LN](https://getodk.b-cdn.net/user_avatar/forum.getodk.org/ln/32/1605_2.png) [@LN](https://forum.getodk.org/u/LN)\
**Post date:** [April 30, 2021, 9:06pm UTC](https://forum.getodk.org/t/error-exporting-from-ona/33386/4 "2021-04-30T21:06:38Z")

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Ona is a compatible server but it is not maintained by the same team. Please see [their support](https://help.ona.io/).

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**Author:** ![Paul1](https://getodk.b-cdn.net/letter_avatar_proxy/v4/letter/p/3d9bf3/32.png) [@Paul1](https://forum.getodk.org/u/Paul1)\
**Post date:** [May 1, 2021, 1:47am UTC](https://forum.getodk.org/t/error-exporting-from-ona/33386/5 "2021-05-01T01:47:48Z")

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I could exported the data.  
Thanks very much.