Failed to log into my ODK Central

Support
1

Dear all, I pray you are well. My ODK central logged me out and and failed to log me back in. I stopped the container with sudo docker-compose stop and restarted it with sudo docker-compose up -d. it shows it is running well but now stopped bringing the login page and said the page was unreachable. I stopped it again, ran sudo docker-compose build and then restarted the service again
It now brings the login screen but does not let me in. It says

Incorrect email address and/or password.

I kindly request for your support on this matter.

2. What steps can we take to reproduce this issue?

3. I have tried to follow the guidance https://docs.getodk.org/central-troubleshootings here but i get an error find: paths must precede expression: `|'
0

4. Upload any forms or screenshots you can share publicly below.

2

My guess is that you're running an old version of Central (v2023.1 or earlier) and you've run the down command with docker-compose and have lost the link to your database.

Do you have a whole machine backup or snapshot that you can restore from?

3

Thanks @yanokwa for the prompt response. I do not have a backup, unfortunately
I thought it was a normal container restart so i never thought of backing up

4

Could there still be any hope of reconnecting back to the old database?

5

Yes, we can help reconnect the old database and I have sent you an email so we can can coordinate that process.

6

Thanks very much. I have replied with the details