1. What is the issue? Please be detailed. I have had intermittent problems with downloading forms that have (lots of) images within the form definition - I had assumed it was related to wifi connection on the device. I am now unable to test a form that has 22 images (png / jpg) that are part of the…

We've confirmed that this is a server-side issue with a form attachment that claims to be uploaded but is not available from S3. For now I have recommended that @seewhy change the form attachment a little bit (shrink it down by 1px, add a tiny dot, recompress it) and reupload. I believe that will g…

[image] seewhy: I have no idea what started this and therefore how to reproduce. I have incrementally uploaded the files (each one is 10-100kb but one or two are 300kb) and reloaded the form. I got to 14 files and then tried to upload 3 extra and the form update then fails - repeatedly. I’m n…

Sorry for the lack of clarity in the post. The problem exists with creating new forms or updating existing forms - and has recurred today. In terms of "fault-flow" to find the "falling over point" for new forms - an existing form already has the attachments listed so cannot be updated or tested as…

Thanks! We’ll see if we can reproduce.

For reference, in case it helps: Server details (UK based running since 2022): CPU: 2 vCore RAM: 2 GB SSD: 60 GB Bandwidth up to: 400 Mbps Central: versions: (v2026.1.1-1-g020d5a7) client (v2026.1.0) server (v2026.1.1)

I agree that this likely has something to do with the server side of things. If you're willing to share the draft QR code temporarily with @seadowg and me in a private message we'd appreciate it. That's likely to be enough to figure out what's going on but if it's quick to send us a zip with the for…

I can confirm that this has solved the problem by uploading the media attachments again with a slight change - as these were photos I resized them at a very slightly different proportion. Thanks for your help. It works with both draft forms that were 'stuck'.

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Form attachment on external storage provider gives 404, blocking download from Collect

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