Form Preview and Public access link not working

1. What is the problem? Be very detailed.
When looking at my forms on my project the "Preview" option under "Actions" is greyed out and a popup message appears stating that the preview has not finished generating.

I get the same message when creating a public access link.

Edit: When uploading a draft of the form, I also cannot preview it.

2. What app or server are you using and on what device and operating system? Include version numbers.

I am not using my own servers. Using the paid ODK server.
This is on windows 10.

3. What you have you tried to fix the problem?
I am new. No idea what to test.

4. What steps can we take to reproduce the problem?
Not sure.

5. Anything else we should know or have? If you have a test form or screenshots or logs, attach below.

1 Like

Hi @RuanR. I'm sorry you've run into this issue on your server. We've made some adjustments and all should be working now. If you run into this issue again, please email support directly at

Thank you! It works again now.