How do we encourage feedback from users when they run into problems?

[berpita]

Hi,

@elmps2018

I did not know that users were supposed to file issues on Github. I am not quite sure what release notes are (where that instruction is). I took a quick look at Github and although I could probably figure out how to report something without to much trouble, it is another interface to learn/account to set up. So I would lean towards posting on this Forum just from ease of access/interface.

I totally agree, I believe end users don't know about Github, release notes or even the Forum. They might think it is too technical or that just they don't get alone well with devices.

Just an idea, could it help to include in the "About" menu a link or a section "Report a problem" that let you go into the Forum (at the right category) to post it or to send a message with the possibility of attaching a screenshot?