# JSON change-password request to /ssl/user-manage-passwords failed

**URL:** <https://forum.getodk.org/t/json-change-password-request-to-ssl-user-manage-passwords-failed/18353>\
**Category:** Support\
**Tags:** odk-aggregate\
**Created:** [March 7, 2019, 8:19am UTC](https://forum.getodk.org/t/json-change-password-request-to-ssl-user-manage-passwords-failed/18353 "2019-03-07T08:19:04Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![ggalmazor](https://getodk.b-cdn.net/user_avatar/forum.getodk.org/ggalmazor/32/2702_2.png) [@ggalmazor](https://forum.getodk.org/u/ggalmazor)\
**Post date:** [March 7, 2019, 9:03am UTC](https://forum.getodk.org/t/json-change-password-request-to-ssl-user-manage-passwords-failed/18353/2 "2019-03-07T09:03:43Z")

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Welcome to the ODK forum, @Axlm! We're glad you're here. When you get a chance, please [introduce yourself here](https://forum.getodk.org/t/-/6671). I'd also encourage you to add a real picture as your avatar because it helps build community.

The most common cause for this issue is a misconfigured `security.properties` file. The location of this file may vary depending on the method you choose to deploy aggregate. Did you use the installer or did you compiled Aggregate yourself?

Another factor that we need to take into account is whether your users are accessing Aggregate directly or via some proxy or load balancer. Can you tell us more details about your deployment?

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_[View the full topic](https://forum.getodk.org/t/json-change-password-request-to-ssl-user-manage-passwords-failed/18353)._