# Labels disappearing when using media files **URL:** \ **Category:** Support\ **Tags:** form-design, odk-aggregate, odk-xforms\ **Created:** [April 27, 2018, 10:52am UTC](https://forum.getodk.org/t/labels-disappearing-when-using-media-files/12878 "2018-04-27T10:52:16Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Stuart\_GALVMED](https://getodk.b-cdn.net/letter_avatar_proxy/v4/letter/s/bc8723/32.png) [@Stuart\_GALVMED](https://forum.getodk.org/u/Stuart_GALVMED)\ **Post date:** [April 27, 2018, 10:52am UTC](https://forum.getodk.org/t/labels-disappearing-when-using-media-files/12878/1 "2018-04-27T10:52:16Z")
I have been using ODK via XLSForms for some time but today I have a problem. I have not tried uploading media files via ODK aggregate before but when I did today, I can get them up using ODK FormUploader, then all the text is deleted. When I remove the "media::image" column from the XLSForm then it works fine. Also I am able to upload to both Kobotoolbox and through the XLSForm to XML file formatter from ODK but then something goes wround I don't know how to proceed. Has anyone come across this before? Many thanks, Stuart ---
**Author:** ![Grzesiek2010](https://getodk.b-cdn.net/user_avatar/forum.getodk.org/grzesiek2010/32/2881_2.png) [@Grzesiek2010](https://forum.getodk.org/u/Grzesiek2010)\ **Post date:** [May 7, 2018, 7:14am UTC](https://forum.getodk.org/t/labels-disappearing-when-using-media-files/12878/2 "2018-05-07T07:14:27Z")
Hi @Stuart_GALVMED could you attach your form? ---
**Author:** ![Stuart\_GALVMED](https://getodk.b-cdn.net/letter_avatar_proxy/v4/letter/s/bc8723/32.png) [@Stuart\_GALVMED](https://forum.getodk.org/u/Stuart_GALVMED)\ **Post date:** [May 8, 2018, 10:01am UTC](https://forum.getodk.org/t/labels-disappearing-when-using-media-files/12878/3 "2018-05-08T10:01:57Z")
I attach a toy example with obvious false image files. When I try uploading this with ODK FormUploader then the text just disappears. Perhaps you can also clarify how the files should be saved in a folder as I feel this is perhaps the issue. Many thanks, Stuart [example\_image\_odk.xlsx](https://getodk.b-cdn.net/uploads/default/original/2X/2/2b1ae68a9b50520e4c0fe89c66e86a2202edd7c0.xlsx) (9.0 KB) ---
**Author:** ![danbjoseph](https://getodk.b-cdn.net/user_avatar/forum.getodk.org/danbjoseph/32/21901_2.png) [@danbjoseph](https://forum.getodk.org/u/danbjoseph)\ **Post date:** [May 10, 2018, 1:56pm UTC](https://forum.getodk.org/t/labels-disappearing-when-using-media-files/12878/4 "2018-05-10T13:56:49Z")
I think you'll need to either [1] change `label::English` to just `label` or [2] change `media::image` to `media::image::English` Notice that with your form as is, if you go to the option to change languages that there is both a "default" and "English" option. See the following post for some more details: > [@Adding small photo with each answer](https://forum.getodk.org/t/adding-small-photo-with-each-answer/9533/10): > > When testing this I had issues with media displaying correctly when there are language options in the survey if the media column(s) are not also localized. If you remove the ::English you should be fine. Or you can add a media column for each language. See below. This [XLSForm documentation](http://xlsform.org/ref-table/) says "::[language] is optional" for media::image::language but it seems like that may not be be always the case, depending on other aspects of your form. survey tab +----------------------+-----------+------… ---
**Author:** ![Stuart\_GALVMED](https://getodk.b-cdn.net/letter_avatar_proxy/v4/letter/s/bc8723/32.png) [@Stuart\_GALVMED](https://forum.getodk.org/u/Stuart_GALVMED)\ **Post date:** [May 10, 2018, 2:33pm UTC](https://forum.getodk.org/t/labels-disappearing-when-using-media-files/12878/5 "2018-05-10T14:33:06Z")
Many thanks for this Dan. Perfect answer. I didn't have the language tab on the media file. It's always simple when ya know... Cheers, Stuart ---
**Author:** ![yanokwa](https://getodk.b-cdn.net/user_avatar/forum.getodk.org/yanokwa/32/1695_2.png) [@yanokwa](https://forum.getodk.org/u/yanokwa)\ **Post date:** [May 10, 2018, 4:32pm UTC](https://forum.getodk.org/t/labels-disappearing-when-using-media-files/12878/6 "2018-05-10T16:32:35Z")
There is a detailed write up on form language in the docs as well! [https://docs.opendatakit.org/form-language/](https://docs.opendatakit.org/form-language/) ---
**Author:** ![danbjoseph](https://getodk.b-cdn.net/user_avatar/forum.getodk.org/danbjoseph/32/21901_2.png) [@danbjoseph](https://forum.getodk.org/u/danbjoseph)\ **Post date:** [July 15, 2022, 1:57pm UTC](https://forum.getodk.org/t/labels-disappearing-when-using-media-files/12878/7 "2022-07-15T13:57:10Z")
A post was split to a new topic: [Get labels and images to appear together](https://forum.getodk.org/t/get-labels-and-images-to-appear-together/38313)