N/A values on the start metadata field

1. What is the problem? Be very detailed.
There are users who have reported that the start metadata field has n/a values when they uploaded records to their Ona account. The users were using ODK Collect v1.30.1 on different android devices mentioned below:
Vivo Y 11- 1906
Realme 5i
Huawei- MYA-U29
Redmi note 6 pro
Oppo F7
Redmi Note 5,
Samsung Galaxy A2
Redmi 9
Samsung Galaxy j max- SM-T285YD
This is the first time the users have encountered this issue and this issue has been encountered in only one form. The other metadata fields such as today, end, device id have data on the records that are missing the start metadata field values. Any leads on what could have resulted in this will be highly appreciated.

2. What app or server are you using and on what device and operating system? Include version numbers.
ona.io, ODK Collect v1.30.1

3. What you have you tried to fix the problem?

4. What steps can we take to reproduce the problem?
I have tested this on my end by submitting data to a sample form that has the metadata fields but I have not been successful in replicating the issue

5. Anything else we should know or have? If you have a test form or screenshots or logs, attach below.

Questions about Ona should go to the Ona team at https://help.ona.io.

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