ODK aggregate installation error

Support
#1

Hi Everyone

I am having a problem in installing ODK aggregate(ODK Aggregate v1.2.0
windows-installer) on my Computer. I get the below error everytime i try to
run the package

··· --------------------------- Error --------------------------- Error running C:/Program Files/Java/jre7/bin/java.exe QualifiedHostname : Error: Could not find or load main class QualifiedHostname --------------------------- OK ---------------------------

I have the following setting in environment variable (I am using Windows 7
Professional)

User Variables

TEMP

%USERPROFILE%\AppData\Local\Temp

TMP

%USERPROFILE%\AppData\Local\Temp

System Variables

JAVA

C:\Program Files\Java\jre7\bin

I am running the appllication using admin account.

The latest bitlocker file has the following information

Log started 10/17/2012 at 12:53:20
Preferred installation mode : win32
Trying to init installer in mode win32
Mode win32 successfully initialized

I have the latest version of java (JAva version 7 ) installed on my
computer. Has anyone encountered similar problem ?
Please help if you have a solution.

Thanks

Celestine

#2

It may be that your security software has removed execute privileges on the
directories and files in the TMP/TEMP path? Or that it has restricted the
permissions of the installer because it came from the internet???

The installer creates a directory named
ODK-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx (x's are digits and a-f
characters) in this TEMP / TMP directory (your settings for these are fine
-- I have the same settings). The ODK-... directory and everything
underneath should have full read-execute permissions.

When you launch the installer, before you advance past the Welcome screen,
you should be able to use your Windows Explorer file browser to browse to
view that file, e.g.,

C:\Users\yourUserName\AppData\Local\Temp

These directories may be hidden, so you might have to type this in.

··· -----------------

Within that TEMP directory (in which ODK-... is created), the installer
will also create a 'bitrock_installer_nnnn.log' file. What does yours
contain?

Here is an example of mine, after advancing to the licensing screen and
cancelling out.
-------bitrock_installer_4894.log-----------------------------
Log started 10/17/2012 at 08:50:55
Preferred installation mode : win32
Trying to init installer in mode win32
Mode win32 successfully initialized
Setting variable default_hostname from C:/Program
Files/Java/jdk1.6.0_35/jre/bin/java.exe QualifiedHostname
Script exit code: 0

Script output:
128.208.4.20

Script stderr:

Setting variable gen_security_server_siteKey from C:/Program
Files/Java/jdk1.6.0_35/jre/bin/java.exe GenerateUUID
Script exit code: 0

Script output:
7ec3ff2c-0431-418c-8c06-6a9f5eeac454

Script stderr:

Setting variable gen_security_server_userServiceKey from C:/Program
Files/Java/jdk1.6.0_35/jre/bin/java.exe GenerateUUID
Script exit code: 0

Script output:
cd5cf3ad-1acc-4e0e-9528-85d1819c1c30

Script stderr:

Deleting registry keys

Mitch

On Wed, Oct 17, 2012 at 2:15 AM, Celestine mkama celesjr@gmail.com wrote:

Hi Everyone

I am having a problem in installing ODK aggregate(ODK Aggregate v1.2.0
windows-installer) on my Computer. I get the below error everytime i try to
run the package

Error

Error running C:/Program Files/Java/jre7/bin/java.exe QualifiedHostname :
Error: Could not find or load main class QualifiedHostname

OK

I have the following setting in environment variable (I am using Windows 7
Professional)

User Variables

TEMP

%USERPROFILE%\AppData\Local\Temp

TMP

%USERPROFILE%\AppData\Local\Temp

System Variables

JAVA

C:\Program Files\Java\jre7\bin

I am running the appllication using admin account.

The latest bitlocker file has the following information

Log started 10/17/2012 at 12:53:20
Preferred installation mode : win32
Trying to init installer in mode win32
Mode win32 successfully initialized

I have the latest version of java (JAva version 7 ) installed on my
computer. Has anyone encountered similar problem ?
Please help if you have a solution.

Thanks

Celestine

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Software Engineer
University of Washington
mitchellsundt@gmail.com

#3

I also had the same problem. but after reading a post by someone in another blog, IT IS NOW FIXED.

To summarize, the solution was to remove the CLASSPATH variable from Advanced System Settings - Environment Variables.

After double clicking on the Aggregate installer, I can now finally see the "Setup" screen.

Please give this a try.
[It is advisable to paste the CLASSPATH Variable definition in a text file should in case you want to revert your changes.]

#4

Hi Mitch,

The bitrock_installer file contain the below lines

··· ------

Log started 10/18/2012 at 11:53:15
Preferred installation mode : win32
Trying to init installer in mode win32
Mode win32 successfully initialized

I have tried to disable my antivirus,reinstall java and run ODK aggregate
again but I am still getting the same message below

Error running C:/Program Files/Java/jre7/bin/java.exe QualifiedHostname :
Error: Could not find or load main class QualifiedHostname

Thank you for your assistance.

On Wednesday, October 17, 2012 7:04:57 PM UTC+3, Mitch wrote:

It may be that your security software has removed execute privileges on
the directories and files in the TMP/TEMP path? Or that it has restricted
the permissions of the installer because it came from the internet???

The installer creates a directory named
ODK-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx (x's are digits and a-f
characters) in this TEMP / TMP directory (your settings for these are fine
-- I have the same settings). The ODK-... directory and everything
underneath should have full read-execute permissions.

When you launch the installer, before you advance past the Welcome screen,
you should be able to use your Windows Explorer file browser to browse to
view that file, e.g.,

C:\Users\yourUserName\AppData\Local\Temp

These directories may be hidden, so you might have to type this in.

Within that TEMP directory (in which ODK-... is created), the installer
will also create a 'bitrock_installer_nnnn.log' file. What does yours
contain?

Here is an example of mine, after advancing to the licensing screen and
cancelling out.
-------bitrock_installer_4894.log-----------------------------
Log started 10/17/2012 at 08:50:55
Preferred installation mode : win32
Trying to init installer in mode win32
Mode win32 successfully initialized
Setting variable default_hostname from C:/Program
Files/Java/jdk1.6.0_35/jre/bin/java.exe QualifiedHostname
Script exit code: 0

Script output:
128.208.4.20

Script stderr:

Setting variable gen_security_server_siteKey from C:/Program
Files/Java/jdk1.6.0_35/jre/bin/java.exe GenerateUUID
Script exit code: 0

Script output:
7ec3ff2c-0431-418c-8c06-6a9f5eeac454

Script stderr:

Setting variable gen_security_server_userServiceKey from C:/Program
Files/Java/jdk1.6.0_35/jre/bin/java.exe GenerateUUID
Script exit code: 0

Script output:
cd5cf3ad-1acc-4e0e-9528-85d1819c1c30

Script stderr:

Deleting registry keys

Mitch

On Wed, Oct 17, 2012 at 2:15 AM, Celestine mkama <cel...@gmail.com<javascript:> wrote:

Hi Everyone

I am having a problem in installing ODK aggregate(ODK Aggregate v1.2.0
windows-installer) on my Computer. I get the below error everytime i try to
run the package

Error

Error running C:/Program Files/Java/jre7/bin/java.exe QualifiedHostname :
Error: Could not find or load main class QualifiedHostname

OK

I have the following setting in environment variable (I am using Windows
7 Professional)

User Variables

TEMP

%USERPROFILE%\AppData\Local\Temp

TMP

%USERPROFILE%\AppData\Local\Temp

System Variables

JAVA

C:\Program Files\Java\jre7\bin

I am running the appllication using admin account.

The latest bitlocker file has the following information

Log started 10/17/2012 at 12:53:20
Preferred installation mode : win32
Trying to init installer in mode win32
Mode win32 successfully initialized

I have the latest version of java (JAva version 7 ) installed on my
computer. Has anyone encountered similar problem ?
Please help if you have a solution.

Thanks

Celestine

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Unsubscribe: opendatakit...@googlegroups.com <javascript:>
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Software Engineer
University of Washington
mitche...@gmail.com <javascript:>

#5

Do you see the ODK-.... directory while the installer screen is visible?
(It will be deleted after your installer closes).

Are you using the Oracle Java (
http://www.oracle.com/technetwork/java/javase/downloads/index.html ) or are
you using OpenJDK ?

When you open a cmd window (Start Programs / search for 'cmd' ), if you
type:

java -version

what do you see?

··· ------------------- Mitch

On Thu, Oct 18, 2012 at 1:03 AM, Celestine mkama celesjr@gmail.com wrote:

Hi Mitch,

The bitrock_installer file contain the below lines

Log started 10/18/2012 at 11:53:15

Preferred installation mode : win32
Trying to init installer in mode win32
Mode win32 successfully initialized

I have tried to disable my antivirus,reinstall java and run ODK aggregate
again but I am still getting the same message below

Error running C:/Program Files/Java/jre7/bin/java.exe QualifiedHostname :
Error: Could not find or load main class QualifiedHostname

Thank you for your assistance.

On Wednesday, October 17, 2012 7:04:57 PM UTC+3, Mitch wrote:

It may be that your security software has removed execute privileges on
the directories and files in the TMP/TEMP path? Or that it has restricted
the permissions of the installer because it came from the internet???

The installer creates a directory named ODK-xxxxxxxx-xxxx-xxxx-xxxx-**xxxxxxxxxxxx
(x's are digits and a-f characters) in this TEMP / TMP directory (your
settings for these are fine -- I have the same settings). The ODK-...
directory and everything underneath should have full read-execute
permissions.

When you launch the installer, before you advance past the Welcome
screen, you should be able to use your Windows Explorer file browser to
browse to view that file, e.g.,

C:\Users\yourUserName\AppData**Local\Temp

These directories may be hidden, so you might have to type this in.

Within that TEMP directory (in which ODK-... is created), the installer
will also create a 'bitrock_installer_nnnn.log' file. What does yours
contain?

Here is an example of mine, after advancing to the licensing screen and
cancelling out.
-------bitrock_installer_4894.log-----------------------------
Log started 10/17/2012 at 08:50:55
Preferred installation mode : win32
Trying to init installer in mode win32
Mode win32 successfully initialized
Setting variable default_hostname from C:/Program
Files/Java/jdk1.6.0_35/jre/**bin/java.exe QualifiedHostname
Script exit code: 0

Script output:
128.208.4.20

Script stderr:

Setting variable gen_security_server_siteKey from C:/Program
Files/Java/jdk1.6.0_35/jre/**bin/java.exe GenerateUUID
Script exit code: 0

Script output:
7ec3ff2c-0431-418c-8c06-**6a9f5eeac454

Script stderr:

Setting variable gen_security_server_**userServiceKey from C:/Program
Files/Java/jdk1.6.0_35/jre/**bin/java.exe GenerateUUID
Script exit code: 0

Script output:
cd5cf3ad-1acc-4e0e-9528-**85d1819c1c30

Script stderr:

Deleting registry keys

Mitch

On Wed, Oct 17, 2012 at 2:15 AM, Celestine mkama cel...@gmail.comwrote:

Hi Everyone

I am having a problem in installing ODK aggregate(ODK Aggregate v1.2.0
windows-installer) on my Computer. I get the below error everytime i try to
run the package

Error

Error running C:/Program Files/Java/jre7/bin/java.exe QualifiedHostname
: Error: Could not find or load main class QualifiedHostname

OK

I have the following setting in environment variable (I am using Windows
7 Professional)

User Variables

TEMP

%USERPROFILE%\AppData\Local**Temp

TMP

%USERPROFILE%\AppData\Local**Temp

System Variables

JAVA

C:\Program Files\Java\jre7\bin

I am running the appllication using admin account.

The latest bitlocker file has the following information

Log started 10/17/2012 at 12:53:20
Preferred installation mode : win32
Trying to init installer in mode win32
Mode win32 successfully initialized

I have the latest version of java (JAva version 7 ) installed on my
computer. Has anyone encountered similar problem ?
Please help if you have a solution.

Thanks

Celestine

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Software Engineer
University of Washington
mitche...@gmail.com

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Software Engineer
University of Washington
mitchellsundt@gmail.com

#6

Hi Mitch,

I am using java downloaded from java website
(http://java.com/en/download/index.jsp)

When I type cmd i get the below result

image
image823×184 39.2 KB

··· -----------

C:\Users\cmkama>java -version
java version "1.7.0_07"
Java(TM) SE Runtime Environment (build 1.7.0_07-b11)
Java HotSpot(TM) Client VM (build 23.3-b01, mixed mode, sharing)

I am not sure about the ODK directory, at what location ? I can see ODK
directory in temp folder. I am attaching a screenshot showing the path to
the folder

Best Regards

Celestine

On Thursday, October 18, 2012 7:29:53 PM UTC+3, Mitch wrote:

Do you see the ODK-.... directory while the installer screen is visible?
(It will be deleted after your installer closes).

Are you using the Oracle Java (
http://www.oracle.com/technetwork/java/javase/downloads/index.html ) or
are you using OpenJDK ?

When you open a cmd window (Start Programs / search for 'cmd' ), if you
type:

java -version

what do you see?

Mitch

On Thu, Oct 18, 2012 at 1:03 AM, Celestine mkama <cel...@gmail.com<javascript:> wrote:

Hi Mitch,

The bitrock_installer file contain the below lines

Log started 10/18/2012 at 11:53:15

Preferred installation mode : win32
Trying to init installer in mode win32
Mode win32 successfully initialized

I have tried to disable my antivirus,reinstall java and run ODK aggregate
again but I am still getting the same message below

Error running C:/Program Files/Java/jre7/bin/java.exe QualifiedHostname :
Error: Could not find or load main class QualifiedHostname

Thank you for your assistance.

On Wednesday, October 17, 2012 7:04:57 PM UTC+3, Mitch wrote:

It may be that your security software has removed execute privileges on
the directories and files in the TMP/TEMP path? Or that it has restricted
the permissions of the installer because it came from the internet???

The installer creates a directory named ODK-xxxxxxxx-xxxx-xxxx-xxxx-**xxxxxxxxxxxx
(x's are digits and a-f characters) in this TEMP / TMP directory (your
settings for these are fine -- I have the same settings). The ODK-...
directory and everything underneath should have full read-execute
permissions.

When you launch the installer, before you advance past the Welcome
screen, you should be able to use your Windows Explorer file browser to
browse to view that file, e.g.,

C:\Users\yourUserName\AppData**Local\Temp

These directories may be hidden, so you might have to type this in.

Within that TEMP directory (in which ODK-... is created), the installer
will also create a 'bitrock_installer_nnnn.log' file. What does yours
contain?

Here is an example of mine, after advancing to the licensing screen and
cancelling out.
-------bitrock_installer_4894.log-----------------------------
Log started 10/17/2012 at 08:50:55
Preferred installation mode : win32
Trying to init installer in mode win32
Mode win32 successfully initialized
Setting variable default_hostname from C:/Program
Files/Java/jdk1.6.0_35/jre/**bin/java.exe QualifiedHostname
Script exit code: 0

Script output:
128.208.4.20

Script stderr:

Setting variable gen_security_server_siteKey from C:/Program
Files/Java/jdk1.6.0_35/jre/**bin/java.exe GenerateUUID
Script exit code: 0

Script output:
7ec3ff2c-0431-418c-8c06-**6a9f5eeac454

Script stderr:

Setting variable gen_security_server_**userServiceKey from C:/Program
Files/Java/jdk1.6.0_35/jre/**bin/java.exe GenerateUUID
Script exit code: 0

Script output:
cd5cf3ad-1acc-4e0e-9528-**85d1819c1c30

Script stderr:

Deleting registry keys

Mitch

On Wed, Oct 17, 2012 at 2:15 AM, Celestine mkama cel...@gmail.comwrote:

Hi Everyone

I am having a problem in installing ODK aggregate(ODK Aggregate v1.2.0
windows-installer) on my Computer. I get the below error everytime i try to
run the package

Error

Error running C:/Program Files/Java/jre7/bin/java.exe QualifiedHostname
: Error: Could not find or load main class QualifiedHostname

OK

I have the following setting in environment variable (I am using
Windows 7 Professional)

User Variables

TEMP

%USERPROFILE%\AppData\Local**Temp

TMP

%USERPROFILE%\AppData\Local**Temp

System Variables

JAVA

C:\Program Files\Java\jre7\bin

I am running the appllication using admin account.

The latest bitlocker file has the following information

Log started 10/17/2012 at 12:53:20
Preferred installation mode : win32
Trying to init installer in mode win32
Mode win32 successfully initialized

I have the latest version of java (JAva version 7 ) installed on my
computer. Has anyone encountered similar problem ?
Please help if you have a solution.

Thanks

Celestine

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Software Engineer
University of Washington
mitche...@gmail.com

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University of Washington
mitche...@gmail.com <javascript:>

#7

Try the installer here: http://homes.cs.washington.edu/~msundt/aggregate/

It uses the latest Bitrock installer-builder. I only saw one bug fix in
the Bitrock change log for that tool that might affect what you're seeing.

If that doesn't work, try uninstalling Java 1.7 and installing Java 1.6,
and see if it is a Java version issue (grasping at straws...).
I have updated to 1.6 rev 37 (x64), and it still works fine for me (I too
am running Windows 7 Professional).

If it continues to be a problem, the work-around is to use a different PC
or run it on a clean Windows or Linux VM running on your PC. And if you can
figure out what app is somehow causing this to fail, please let me know.

Mitch

··· On Thu, Oct 18, 2012 at 10:02 PM, Celestine mkama wrote:

Hi Mitch,

I am using java downloaded from java website (
http://java.com/en/download/index.jsp)

When I type cmd i get the below result

C:\Users\cmkama>java -version
java version "1.7.0_07"
Java(TM) SE Runtime Environment (build 1.7.0_07-b11)
Java HotSpot(TM) Client VM (build 23.3-b01, mixed mode, sharing)

I am not sure about the ODK directory, at what location ? I can see ODK
directory in temp folder. I am attaching a screenshot showing the path to
the folder

Best Regards

Celestine

On Thursday, October 18, 2012 7:29:53 PM UTC+3, Mitch wrote:

Do you see the ODK-.... directory while the installer screen is visible?
(It will be deleted after your installer closes).

Are you using the Oracle Java ( http://www.oracle.com/**
technetwork/java/javase/**downloads/index.htmlhttp://www.oracle.com/technetwork/java/javase/downloads/index.html) or are you using OpenJDK ?

When you open a cmd window (Start Programs / search for 'cmd' ), if you
type:

java -version

what do you see?

Mitch

On Thu, Oct 18, 2012 at 1:03 AM, Celestine mkama cel...@gmail.comwrote:

Hi Mitch,

The bitrock_installer file contain the below lines

Log started 10/18/2012 at 11:53:15

Preferred installation mode : win32
Trying to init installer in mode win32
Mode win32 successfully initialized

I have tried to disable my antivirus,reinstall java and run ODK
aggregate again but I am still getting the same message below

Error running C:/Program Files/Java/jre7/bin/java.exe QualifiedHostname
: Error: Could not find or load main class QualifiedHostname

Thank you for your assistance.

On Wednesday, October 17, 2012 7:04:57 PM UTC+3, Mitch wrote:

It may be that your security software has removed execute privileges on
the directories and files in the TMP/TEMP path? Or that it has restricted
the permissions of the installer because it came from the internet???

The installer creates a directory named ODK-xxxxxxxx-xxxx-xxxx-xxxx-**
xx**xxxxxxxxxx (x's are digits and a-f characters) in this TEMP / TMP
directory (your settings for these are fine -- I have the same settings).
The ODK-... directory and everything underneath should have full
read-execute permissions.

When you launch the installer, before you advance past the Welcome
screen, you should be able to use your Windows Explorer file browser to
browse to view that file, e.g.,

C:\Users\yourUserName\AppData****Local\Temp

These directories may be hidden, so you might have to type this in.

Within that TEMP directory (in which ODK-... is created), the installer
will also create a 'bitrock_installer_nnnn.log' file. What does yours
contain?

Here is an example of mine, after advancing to the licensing screen and
cancelling out.
-------bitrock_installer_4894.log-----------------------------
Log started 10/17/2012 at 08:50:55
Preferred installation mode : win32
Trying to init installer in mode win32
Mode win32 successfully initialized
Setting variable default_hostname from C:/Program
Files/Java/jdk1.6.0_35/jre/bin/java.exe QualifiedHostname
Script exit code: 0

Script output:
128.208.4.20

Script stderr:

Setting variable gen_security_server_siteKey from C:/Program
Files/Java/jdk1.6.0_35/jre/bin/java.exe GenerateUUID
Script exit code: 0

Script output:
7ec3ff2c-0431-418c-8c06-6a9f5eeac454

Script stderr:

Setting variable gen_security_server_userServiceKey from
C:/Program Files/Java/jdk1.6.0_35/jre/bin/java.exe GenerateUUID
Script exit code: 0

Script output:
cd5cf3ad-1acc-4e0e-9528-85d1819c1c30

Script stderr:

Deleting registry keys

Mitch

On Wed, Oct 17, 2012 at 2:15 AM, Celestine mkama cel...@gmail.comwrote:

Hi Everyone

I am having a problem in installing ODK aggregate(ODK Aggregate
v1.2.0 windows-installer) on my Computer. I get the below error everytime i
try to run the package

Error

Error running C:/Program Files/Java/jre7/bin/java.exe
QualifiedHostname : Error: Could not find or load main class
QualifiedHostname

OK

I have the following setting in environment variable (I am using
Windows 7 Professional)

User Variables

TEMP

%USERPROFILE%\AppData\Local**Te**mp

TMP

%USERPROFILE%\AppData\Local**Te**mp

System Variables

JAVA

C:\Program Files\Java\jre7\bin

I am running the appllication using admin account.

The latest bitlocker file has the following information

Log started 10/17/2012 at 12:53:20
Preferred installation mode : win32
Trying to init installer in mode win32
Mode win32 successfully initialized

I have the latest version of java (JAva version 7 ) installed on my
computer. Has anyone encountered similar problem ?
Please help if you have a solution.

Thanks

Celestine

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Software Engineer
University of Washington
mitche...@gmail.com

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Software Engineer
University of Washington
mitche...@gmail.com

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Software Engineer
University of Washington
mitchellsundt@gmail.com