ODK Briefcase hangs while pulling from Aggregate and decryption

Hi all,

ODK briefcase hangs whenever i try to pull data from my aggregate server and also during decryption of forms pulled from the device. with decryption , it somehow looks like it works,since there are some CSV files visible but after it just freezes. Though the CSV files do not have raw content in them and some do not have anything at all

What might be the cause of this and how i can fix it?

Thanks in advance for all the help

Adolf

When you click on the Pull tab and enter the URL for the server, does it
populate the list of available forms?

And if you select one of these, and choose to pull that form to your
computer, what status does it report?

You can click the "Status..." button to see detailed status of the
download.

If you try this several times, does the download always stop at the same
instanceID?

During this process,check that you have not exceeded your quota on
AppEngine by confirming that you can see the Submissions tab of the ODK
Aggregate server in a browser window. If you exceed quota, then you will
be unable to access the server until it resets.

ยทยทยท --------- If you don't see the list of available forms on the server, double-check that you have the correct URL (e.g., for AppEngine, that it begins with https:// ), and that the username and password are correct.

On Thu, Sep 18, 2014 at 12:06 PM, adolf.nungu@gmail.com wrote:

Hi all,

ODK briefcase hangs whenever i try to pull data from my aggregate server
and also during decryption of forms pulled from the device. with decryption
, it somehow looks like it works,since there are some CSV files visible but
after it just freezes. Though the CSV files do not have raw content in
them and some do not have anything at all

What might be the cause of this and how i can fix it?

Thanks in advance for all the help

Adolf

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