# ODK Central not Sending Emails to Users

**URL:** <https://forum.getodk.org/t/odk-central-not-sending-emails-to-users/29485>\
**Category:** Support\
**Tags:** odk-central\
**Created:** [August 26, 2020, 7:36am UTC](https://forum.getodk.org/t/odk-central-not-sending-emails-to-users/29485 "2020-08-26T07:36:24Z")\
**Posts on this page:** 1\
**Showing post:** 4

<div class="post-metadata">

**Author:** ![danbjoseph](https://getodk.b-cdn.net/user_avatar/forum.getodk.org/danbjoseph/32/21901_2.png) [@danbjoseph](https://forum.getodk.org/u/danbjoseph)\
**Post date:** [August 27, 2020, 7:20pm UTC](https://forum.getodk.org/t/odk-central-not-sending-emails-to-users/29485/4 "2020-08-27T19:20:07Z")

</div>

When you say "create new Web Users in the backend", do you mean by running this command:

```plaintext
docker-compose exec service odk-cmd --email YOUREMAIL@ADDRESSHERE.com user-create

```

or on the Central website as described here: [https://docs.getodk.org/central-users/#creating-a-web-user](https://docs.getodk.org/central-users/#creating-a-web-user)

* * *

Do the [Central server audit logs](https://docs.getodk.org/central-server-audits/) show "user create" actions?

 ![Screen Shot 2020-08-27 at 2.08.31 PM](https://getodk.b-cdn.net/uploads/default/original/2X/9/9e2a257d6fef837b2545f6dc92cddec8cfe6c5e4.png)

* * *

Are you resetting the password via the web interface?  
 ![Screen Shot 2020-08-27 at 2.09.56 PM](https://getodk.b-cdn.net/uploads/default/original/2X/1/1e881556e8794b203b421be8da0cdbaf695e304b.png)

* * *

For a [previous issue](https://github.com/getodk/central/issues/126) with Let's Encrypt, @yanokwa had me run:

```plaintext
cd ~;
docker cp nginx:/var/log/letsencrypt/ /tmp/letsencrypt_logs;
tar -zcvf letsencrypt_logs.tar.gz /tmp/letsencrypt_logs;

```

I'm not sure if there are mail server specific logs that can be pulled?

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