ODK collect failed download media files

Hi all,

We've been developing ODK lately involving some forms with media files attached to the forms. We tested the form for download bt ODK collect on a demo server using peer to peer connection and everything goes smoothly. Both form and media files (csv or jpeg) are downloaded successfully.

Problem is when we move the server to our network behind firewall, the ODK Collect failed to pull any media files while any form without media files still downloaded successfully. We suspect that the Firewall might be blocking our traffic for upload/download the media files. If we required to open a certain ports for media files traffic, what is the port number used by aggregate ?

the error message is : recvform failed : ECONNRESET (connection reset by peer)

Or is there some setup that we are missing ?
any idea would be greatly appreciated.

many thanks
Chris

Chris,

When you installed Aggregate, it asked you for an Internet-visible IP
address or DNS name. Are you sure you entered an IP address or DNS
name that works beyond the firewall? If not, re-run the installer.

Yaw

ยทยทยท -- Need ODK consultants? Nafundi provides form design, server setup, in-field training, and software development for ODK. Go to https://nafundi.com to get started.

On Mon, Sep 19, 2016 at 11:50 AM, chrisaditan@gmail.com wrote:

Hi all,

We've been developing ODK lately involving some forms with media files attached to the forms. We tested the form for download bt ODK collect on a demo server using peer to peer connection and everything goes smoothly. Both form and media files (csv or jpeg) are downloaded successfully.

Problem is when we move the server to our network behind firewall, the ODK Collect failed to pull any media files while any form without media files still downloaded successfully. We suspect that the Firewall might be blocking our traffic for upload/download the media files. If we required to open a certain ports for media files traffic, what is the port number used by aggregate ?

the error message is : recvform failed : ECONNRESET (connection reset by peer)

Or is there some setup that we are missing ?
any idea would be greatly appreciated.

many thanks
Chris

--

Post: opendatakit@googlegroups.com
Unsubscribe: opendatakit+unsubscribe@googlegroups.com
Options: http://groups.google.com/group/opendatakit?hl=en


You received this message because you are subscribed to the Google Groups "ODK Community" group.
To unsubscribe from this group and stop receiving emails from it, send an email to opendatakit+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.