# ODK Collect v1.16.4 on mobile device

**URL:** <https://forum.getodk.org/t/odk-collect-v1-16-4-on-mobile-device/15370>\
**Category:** Support\
**Created:** [September 24, 2018, 10:23am UTC](https://forum.getodk.org/t/odk-collect-v1-16-4-on-mobile-device/15370 "2018-09-24T10:23:41Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![carod](https://getodk.b-cdn.net/letter_avatar_proxy/v4/letter/c/eb8c5e/32.png) [@carod](https://forum.getodk.org/u/carod)\
**Post date:** [September 24, 2018, 10:23am UTC](https://forum.getodk.org/t/odk-collect-v1-16-4-on-mobile-device/15370/1 "2018-09-24T10:23:41Z")

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Good afternoon,

I developped registration forms for identifying potential beneficiaries. The forms are developped KoBo toolbox. The form was deployed and I want to see how it behaves when collecting them in the field.

My problem is:  
when accessing get blank form  
Connecting to server  
invalid username or password

Under general settings I entered the correct url, username and password many times. I changed wifi connection. I entered many times the url, username and password ensuring there was no spelling mistake. This is the first time it has happened, I used to be able to access get blank forms.

Thank you for your support!

Caroline

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**Author:** ![danbjoseph](https://getodk.b-cdn.net/user_avatar/forum.getodk.org/danbjoseph/32/21901_2.png) [@danbjoseph](https://forum.getodk.org/u/danbjoseph)\
**Post date:** [September 24, 2018, 12:13pm UTC](https://forum.getodk.org/t/odk-collect-v1-16-4-on-mobile-device/15370/2 "2018-09-24T12:13:56Z")

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Welcome to the ODK forum, @carod! We're glad you're here. When you get a chance, please [introduce yourself here](https://forum.getodk.org/t/-/6671). I'd also encourage you to add a real picture as your avatar because it helps build community!

For KoBo Toolbox specific questions, you will probably have better luck on their [support](http://support.kobotoolbox.org/) pages.

I was able to connect to Kobo from Collect just now and `Get Blank Form`. Is Collect displaying any sort of error other than invalid username and password? There are [2 URLs depending on what server](http://help.kobotoolbox.org/collecting-data/kobocollect/collecting-data-with-kobocollect-on-android) you are using, are you sure you're using the right one? You could also try changing your password online and then trying with the new password?

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**Author:** ![carod](https://getodk.b-cdn.net/letter_avatar_proxy/v4/letter/c/eb8c5e/32.png) [@carod](https://forum.getodk.org/u/carod)\
**Post date:** [September 25, 2018, 9:03am UTC](https://forum.getodk.org/t/odk-collect-v1-16-4-on-mobile-device/15370/3 "2018-09-25T09:03:05Z")

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Thank you so much for your help!

I was able to solve the issue thanks to your advice!

Thank

Caroline