[ODK Community] Re: "Get Blank Forms: Form listing failed"

I don't think it's a firewall issue as I can access it in UK and USA as can others.
This guy has tried his personal phone and a study phone.

··· Bizarre. On 23 Jun 2016 1:47 pm, Yaw Anokwa wrote: > > Michael, > > It shouldn't. Have you talked to your IT team? Maybe their firewall is > blocking access to the server? Alternatively, try a different phone > (or emulator) in country. > > Yaw > > On Thu, Jun 23, 2016 at 3:40 PM, Michael wrote: > > Yes it does. > > Can that cause issues. On 23 Jun 2016 1:30 pm, Yaw Anokwa wrote: > >> > >> Weird indeed. What was the URL of the alternate server? Did it have an > >> underscore in the name? > >> > >> Yaw > >> > >> On Thu, Jun 23, 2016 at 3:13 PM, wrote: > >> > Its weird.. > >> > > >> > It works for me in UK and US. > >> > It works for a colleague of his in US. > >> > > >> > He can access an alternative LSHTM ODK server behind the same SSL certificate. > >> > He has tried a clean install, he has tried reinstalling android, has tried a WiFI and a 3G connection. > >> > > >> > Really got no idea now.... > >> > > >> > -- > >> > -- > >> > Post: opendatakit@googlegroups.com > >> > Unsubscribe: opendatakit+unsubscribe@googlegroups.com > >> > Options: http://groups.google.com/group/opendatakit?hl=en > >> > > >> > --- > >> > You received this message because you are subscribed to the Google Groups "ODK Community" group. > >> > To unsubscribe from this group and stop receiving emails from it, send an email to opendatakit+unsubscribe@googlegroups.com. > >> > For more options, visit https://groups.google.com/d/optout. > >> > >> -- > >> -- > >> Post: opendatakit@googlegroups.com > >> Unsubscribe: opendatakit+unsubscribe@googlegroups.com > >> Options: http://groups.google.com/group/opendatakit?hl=en > >> > >> --- > >> You received this message because you are subscribed to a topic in the Google Groups "ODK Community" group. > >> To unsubscribe from this topic, visit https://groups.google.com/d/topic/opendatakit/Qcj0s9uZbJc/unsubscribe. > >> To unsubscribe from this group and all its topics, send an email to opendatakit+unsubscribe@googlegroups.com. > >> For more options, visit https://groups.google.com/d/optout.

Michael,

It could be a firewall issue if the network they are on has IP ranges
that are blocked at your site. That's unlikely, given that you've
tried on WiFi and 3G.

Honestly, it sounds like the URL is being typed in wrong or the
settings are otherwise screwed up. Have the user save the settings to
disk (https://help.ona.io/guides/data-collection/#bulk-configuration-of-devices),
then copy that settings file to your device. Reboot your phone, open
up Collect, and see if his settings work for you.

Also, make sure when the user did the uninstall, they also removed the
/odk folder.

Yaw

··· On Thu, Jun 23, 2016 at 3:54 PM, Michael wrote: > I don't think it's a firewall issue as I can access it in UK and USA as can others. > This guy has tried his personal phone and a study phone. > Bizarre. On 23 Jun 2016 1:47 pm, Yaw Anokwa wrote: >> >> Michael, >> >> It shouldn't. Have you talked to your IT team? Maybe their firewall is >> blocking access to the server? Alternatively, try a different phone >> (or emulator) in country. >> >> Yaw >> >> On Thu, Jun 23, 2016 at 3:40 PM, Michael wrote: >> > Yes it does. >> > Can that cause issues. On 23 Jun 2016 1:30 pm, Yaw Anokwa wrote: >> >> >> >> Weird indeed. What was the URL of the alternate server? Did it have an >> >> underscore in the name? >> >> >> >> Yaw >> >> >> >> On Thu, Jun 23, 2016 at 3:13 PM, wrote: >> >> > Its weird.. >> >> > >> >> > It works for me in UK and US. >> >> > It works for a colleague of his in US. >> >> > >> >> > He can access an alternative LSHTM ODK server behind the same SSL certificate. >> >> > He has tried a clean install, he has tried reinstalling android, has tried a WiFI and a 3G connection. >> >> > >> >> > Really got no idea now.... >> >> > >> >> > -- >> >> > -- >> >> > Post: opendatakit@googlegroups.com >> >> > Unsubscribe: opendatakit+unsubscribe@googlegroups.com >> >> > Options: http://groups.google.com/group/opendatakit?hl=en >> >> > >> >> > --- >> >> > You received this message because you are subscribed to the Google Groups "ODK Community" group. >> >> > To unsubscribe from this group and stop receiving emails from it, send an email to opendatakit+unsubscribe@googlegroups.com. >> >> > For more options, visit https://groups.google.com/d/optout. >> >> >> >> -- >> >> -- >> >> Post: opendatakit@googlegroups.com >> >> Unsubscribe: opendatakit+unsubscribe@googlegroups.com >> >> Options: http://groups.google.com/group/opendatakit?hl=en >> >> >> >> --- >> >> You received this message because you are subscribed to a topic in the Google Groups "ODK Community" group. >> >> To unsubscribe from this topic, visit https://groups.google.com/d/topic/opendatakit/Qcj0s9uZbJc/unsubscribe. >> >> To unsubscribe from this group and all its topics, send an email to opendatakit+unsubscribe@googlegroups.com. >> >> For more options, visit https://groups.google.com/d/optout.