Problem retrieving forms: appearing on phone, but can't be submitted and don't appear on computer

Hello all--

Two of my surveyors submitted their data for their final day of work, but I never received it on ODK aggregate. They had experienced no submission problems on any prior days with the same phones.

The forms from the final day are visible in the ODK collect apps on their phones if you go do "Delete Saved Forms," and it says that they were sent. However, if you go to "Edit Saved Forms" or "Send Finalized Forms" it says there is nothing available to display.

If I connect the phone to the computer, the forms from the final day do not appear, either on the phone or if I attempt to pull the data using briefcase.

Two questions:

  1. Is there any way for me to get the forms from the final day?
  2. How can I prevent this from happening again?

Thank you very much for any help you can give!

Carolina

The filled-in forms should appear if you go to the 'Send Finalized Forms'
screen, choose Menu, Change View, select Show Sent and Unsent Forms ?

From there, you can then select those forms and hit submit. What happens?

The directory containing the submission should still exist on the phone --
it should be under odk/instances/formname_2013-mm-dd_hh-mm-ss

Mitch

ยทยทยท On Tue, Jul 23, 2013 at 9:58 PM, wrote:

Hello all--

Two of my surveyors submitted their data for their final day of work, but
I never received it on ODK aggregate. They had experienced no submission
problems on any prior days with the same phones.

The forms from the final day are visible in the ODK collect apps on their
phones if you go do "Delete Saved Forms," and it says that they were sent.
However, if you go to "Edit Saved Forms" or "Send Finalized Forms" it says
there is nothing available to display.

If I connect the phone to the computer, the forms from the final day do
not appear, either on the phone or if I attempt to pull the data using
briefcase.

Two questions:

  1. Is there any way for me to get the forms from the final day?
  2. How can I prevent this from happening again?

Thank you very much for any help you can give!

Carolina

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Mitch Sundt
Software Engineer
University of Washington
mitchellsundt@gmail.com