Pulling failed!

I'm trying to pull data using ODK briefcase but the process fails every
time I try. The forms are encrypted so this is the only way I can get my
data. Checking the "details" button after getting the "FAILED" message in
the pulling processing I'm seeing the error message "SUBMISSION NOT
RETRIEVED: Error fetching submission uri:
uuid:d8b27831-8b3a-491d-9c5f-773f8acfe049 details: Fetch of
C:\Users\pmtct_evaluation\Desktop\ODK Briefcase
Storage\forms\female_crf_encrypt_V3\instances\uuidd8b27831-8b3a-491d-9c5f-773f8acfe049\submission.xml.enc
failed. Detailed reason: Internal Server Error (500)"

See

for debugging instructions

··· On Tue, Jul 12, 2016 at 9:17 PM, Kennedy Wanyonyi < kennedywanyonyi48@gmail.com> wrote:

I'm trying to pull data using ODK briefcase but the process fails every
time I try. The forms are encrypted so this is the only way I can get my
data. Checking the "details" button after getting the "FAILED" message in
the pulling processing I'm seeing the error message "SUBMISSION NOT
RETRIEVED: Error fetching submission uri:
uuid:d8b27831-8b3a-491d-9c5f-773f8acfe049 details: Fetch of
C:\Users\pmtct_evaluation\Desktop\ODK Briefcase
Storage\forms\female_crf_encrypt_V3\instances\uuidd8b27831-8b3a-491d-9c5f-773f8acfe049\submission.xml.enc
failed. Detailed reason: Internal Server Error (500)"

--

Post: opendatakit@googlegroups.com
Unsubscribe: opendatakit+unsubscribe@googlegroups.com
Options: http://groups.google.com/group/opendatakit?hl=en


You received this message because you are subscribed to the Google Groups
"ODK Community" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to opendatakit+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

--
Mitch Sundt
Software Engineer
University of Washington
mitchellsundt@gmail.com

Hi Mitch,

I work with Kennedy on the same University of Washington project. We are still having issues with pulling our data from ODK Briefcase. Would it be possible for us to invite you as a developer to our server to investigate? Our data is encrypted and requires an OpenSSL-generated encrypted key to access, so allowing you to view our server to troubleshoot would not be an problem as you'd be unable to view the data.

I've attached a screenshot of the error message. We have updated our server billing to auto-reload today so that should not be an issue (unless it takes time to activate). We've been creating new storage paths for the "ODK Briefcase Storage" files with each pull attempt too.

Thanks,
Jillian

image

··· On Wednesday, July 13, 2016 at 9:49:41 AM UTC-7, Mitch Sundt wrote: > See https://github.com/opendatakit/opendatakit/wiki/Aggregate-AppEngine-Troubleshooting > for debugging instructions > > > On Tue, Jul 12, 2016 at 9:17 PM, Kennedy Wanyonyi wrote: > > I'm trying to pull data using ODK briefcase but the process fails every time I try. The forms are encrypted so this is the only way I can get my data. Checking the "details" button after getting the "FAILED" message in the pulling processing I'm seeing the error message "SUBMISSION NOT RETRIEVED: Error fetching submission uri: uuid:d8b27831-8b3a-491d-9c5f-773f8acfe049 details: Fetch of C:\Users\pmtct_evaluation\Desktop\ODK Briefcase Storage\forms\female_crf_encrypt_V3\instances\uuidd8b27831-8b3a-491d-9c5f-773f8acfe049\submission.xml.enc failed. Detailed reason: Internal Server Error (500)" > > > > > -- > > -- > > Post: opend...@googlegroups.com > > Unsubscribe: opendatakit...@googlegroups.com > > Options: http://groups.google.com/group/opendatakit?hl=en > > > > --- > > You received this message because you are subscribed to the Google Groups "ODK Community" group. > > To unsubscribe from this group and stop receiving emails from it, send an email to opendatakit...@googlegroups.com. > > For more options, visit https://groups.google.com/d/optout. > > > > > > -- > > Mitch Sundt > Software Engineer > University of Washington > mitche...@gmail.com

Thanks, Mitch!

··· On 13 Jul 2016 19:49, "Mitch Sundt" wrote:

See
https://github.com/opendatakit/opendatakit/wiki/Aggregate-AppEngine-Troubleshooting
for debugging instructions

On Tue, Jul 12, 2016 at 9:17 PM, Kennedy Wanyonyi < kennedywanyonyi48@gmail.com> wrote:

I'm trying to pull data using ODK briefcase but the process fails every
time I try. The forms are encrypted so this is the only way I can get my
data. Checking the "details" button after getting the "FAILED" message in
the pulling processing I'm seeing the error message "SUBMISSION NOT
RETRIEVED: Error fetching submission uri:
uuid:d8b27831-8b3a-491d-9c5f-773f8acfe049 details: Fetch of
C:\Users\pmtct_evaluation\Desktop\ODK Briefcase
Storage\forms\female_crf_encrypt_V3\instances\uuidd8b27831-8b3a-491d-9c5f-773f8acfe049\submission.xml.enc
failed. Detailed reason: Internal Server Error (500)"

--

Post: opendatakit@googlegroups.com
Unsubscribe: opendatakit+unsubscribe@googlegroups.com
Options: http://groups.google.com/group/opendatakit?hl=en


You received this message because you are subscribed to the Google Groups
"ODK Community" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to opendatakit+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

--
Mitch Sundt
Software Engineer
University of Washington
mitchellsundt@gmail.com

--

Post: opendatakit@googlegroups.com
Unsubscribe: opendatakit+unsubscribe@googlegroups.com
Options: http://groups.google.com/group/opendatakit?hl=en


You received this message because you are subscribed to a topic in the
Google Groups "ODK Community" group.
To unsubscribe from this topic, visit
https://groups.google.com/d/topic/opendatakit/Ym4xTaMzuik/unsubscribe.
To unsubscribe from this group and all its topics, send an email to
opendatakit+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.