Submission of forms failure

Hi good people,
Our team was looking for audio recording function so we decided to use SurveyCTO for a project. It was running well for the first days of of the project but weeks later, the enumerators are reporting high numbers of unsent forms. The error being "submission was not complete, please retry." Has anyone encountered such a problem? What could be the issue with these specific forms and how do we resolve it?
Thanks in advance for your help.

George.

Hi @TheuriKingori

if it's SurveyCTO plese try https://www.surveycto.com/support/

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