Unable to log in to my ODK Build account

1. What is the issue? Please be detailed.
After creating an account and starting a questionnaire on the app, I tried logging in and its not granting me access. it is showing me "unable to log in with those credentials. please try again.

2. What steps can we take to reproduce this issue?

3. What have you tried to fix the issue?

4. Upload any forms or screenshots you can share publicly below.

Do using the "Forgot your password" in Build send you a password reset email?