Unable to login as user / delete users

Support
1

Hi there,

I just upgraded to the Aggregate v1.01 Production and am using ODK
Collect v1.1.7-RC2 on an HTC wildfire. Everything looked fine when I
upgraded, however I was unable to download forms to the phone as it
kept on popping up 'Server requires authentication' using a username
set-up when using a previous Aggregate version. All the details were
correct so I went into aggregate and tried deleting the current users
to start afresh. Whenever I clicked on a user delete button the site
would freeze and become unresponsive until I refreshed. I was unable
to delete any users. However I was able to add a new user, then using
this account, I could download forms from the server in Collect.

So it would seem that something breaks during the upgrade process. Am
happy to add someone to the appspot to have a look or try any
suggestions.

Thanks for all the great work that you put in ODK team....

Cheers
Dan

2

Seems to have resolved itself. No idea why.... Will report back if it
happens again.

Sorry!

··· On Nov 15, 1:27 pm, dj_bridges wrote: > Hi there, > > I just upgraded to the Aggregate v1.01 Production and am using ODK > Collect v1.1.7-RC2 on an HTC wildfire. Everything looked fine when I > upgraded, however I was unable to download forms to the phone as it > kept on popping up 'Server requires authentication' using a username > set-up when using a previous Aggregate version. All the details were > correct so I went into aggregate and tried deleting the current users > to start afresh. Whenever I clicked on a user delete button the site > would freeze and become unresponsive until I refreshed. I was unable > to delete any users. However I was able to add a new user, then using > this account, I could download forms from the server in Collect. > > So it would seem that something breaks during the upgrade process. Am > happy to add someone to the appspot to have a look or try any > suggestions. > > Thanks for all the great work that you put in ODK team.... > > Cheers > Dan
3

Could you add me ( mitchellsundt@gmail.com ) as a Developer for your
instance?

I'll take a look at the logs and see if I can figure out what was happening.

Mitch

··· On Tue, Nov 15, 2011 at 3:38 AM, dj_bridges wrote:

Seems to have resolved itself. No idea why.... Will report back if it
happens again.

Sorry!

On Nov 15, 1:27 pm, dj_bridges danieljbrid...@gmail.com wrote:

Hi there,

I just upgraded to the Aggregate v1.01 Production and am using ODK
Collect v1.1.7-RC2 on an HTC wildfire. Everything looked fine when I
upgraded, however I was unable to download forms to the phone as it
kept on popping up 'Server requires authentication' using a username
set-up when using a previous Aggregate version. All the details were
correct so I went into aggregate and tried deleting the current users
to start afresh. Whenever I clicked on a user delete button the site
would freeze and become unresponsive until I refreshed. I was unable
to delete any users. However I was able to add a new user, then using
this account, I could download forms from the server in Collect.

So it would seem that something breaks during the upgrade process. Am
happy to add someone to the appspot to have a look or try any
suggestions.

Thanks for all the great work that you put in ODK team....

Cheers
Dan

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Mitch Sundt
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University of Washington
mitchellsundt@gmail.com

4

Mitch - thanks for your response. Have added you to the appspot
(zambia-irs).

Experienced the same behaviour again last night after my second post
above so does look like it is an intermittent problem. Hope there is
something in the logs.

Dan