Dear ODK community,
I am facing difficulties in exporting datasets from Aggregate. As I was looking for solutions for days and nobody could help me so far, I was wondering whether the ODK community might have some ideas. The situation is as follows:
First of all, when I start my virtual machine and launch and log in into Aggregate, I get the error message
"Error: Problem persisting data or accessing data (org.springframework.jdbc.UncategorizedSQLException: PreparedStatementCallback; uncategorized SQLException for SQL [SELECT "_URI", "_CREATOR_URI_USER", "_CREATION_DATE", "_LAST_UPDATE_URI_USER", "_LAST_UPDATE_DATE", "URI_MD5_FORM_ID", "AURI_SERVICE", "EXT_SERVICE_TYPE", "EXTERNAL_SERVICE_OPTION", "IS_EXTERNAL_SERVICE_PREPARED", "OPERATIONAL_STATUS", "ESTABLISHMENT_DATETIME", "UPLOAD_COMPLETED", "LAST_UPLOAD_PERSISTENCE_CURSOR", "LAST_UPLOAD_KEY", "LAST_STREAMING_PERSISTENCE_CURSOR", "LAST_STREAMING_KEY", "FORM_ID" FROM "aggregate"."_form_service_cursor" WHERE "URI_MD5_FORM_ID" = ? ORDER BY "URI_MD5_FORM_ID" ASC ;]; SQL state [XX002]; error code ; ERROR: index "_form_service_cursor_umfi" contains unexpected zero page at block 0
Hint: Please REINDEX it.; nested exception is org.postgresql.util.PSQLException: ERROR: index "_form_service_cursor_umfi" contains unexpected zero page at block 0
Hint: Please REINDEX it.)"
followed by the pop up
"Unable to retrieve users from server: Unable to retrieve granted authorities of USER_IS_ANONYMOUS"
Now, I have various forms and datasets (both uploaded via WiFi as well via USB-cable), but every time I try to export them as a csv, I get the error message
"Error: Problem persisting data or accessing data"
It seems that there's no way to download the data from Aggregate. As I also got an error message from the VMware player ("Binary translation is incompatible with long mode on this platform"), I thought that might have been the problem. After having changed the VT-option (Virtualization Technology) in the BIOS, the VM runs smoothly, but I'm still not able to export data from Aggregate.
I therefore don't have any ideas anymore where to look for the problem, particularly because apparently my setup is the same like other computers, where it works without any problem. Do you guys have an idea what this issue might be about?
Thanks in advance,