Blank file issue ... file is not rising in ONA form

Support
1

Hello everyone

I am using a form in the ONA and I use a file question. In December 2018 I was able to upload files, but I went to test it now and it is not going up any more. I click on the question, open the file choice window and give it ok, so the field of the question is blank as if there were no files uploaded.

Has anything changed in the model of the issue lately?

Can someone help?

Thank´s

2

This sounds like a server side issue with Ona. Contact that team at https://help.ona.io/ for help!

3

Hello Michael,

We did a recent upgrade of the Enketo system, the data collection tool that allows you to upload files. However, this was a bug in the recent Enketo version. We have raised on issue on Enketo GitHub. It is an issue our team is looking into and working on.

Regards,
Megan

1 Like
4

Hello Michael,

We have resolved this issue. Please let us know if you have any other issues or concerns.

Regards,
Megan

1 Like