Briefcase says fails when pulling data from server

Hi there,

The ODK Briefcase shows "Fail" on Pull Status when pulling data from the
server since two weeks, before that it was always successful. It shows
"Fail" after fetching instances until "....fetching instance 682 ...
retrieving next chunk of instances from server...
FAILED."

I opened the Aggregate and saw an error.

Is there any way to solve it?
THANK YOU

What is the error that you're seeing on Aggregate? It sounds like you may have received submissions that are corrupt in some way. The more information you can provide on the errors you see and the kind of issues that there may be with the submissions, the more likely someone will be able to help!

2 Likes

Might be your internet speed is slow this can be a reason.

Hi,
thank you for your support.
Yesterday, some thing happened. i was trying pull data from server again and it did not fail fetching instance 682. It kept on pulling till instance 734 and failed.
In attachment send all details so that you can see
ERROR I SEE AFTER FAILURE WHEN I TRY TO PULL DATA AT SAME DAY.docx (462.9 KB)
Details of Failure to pull data from server.docx (201.8 KB)
Thank you and i look forward for yours suggestions

For the submissions not retrieved, there might be some corrupt data on your server. What happens when you export the same form as a CSV directly inside the Aggregate UI? Does it work then?