Collect error when trying to submit: "Failed to upload. Please make sure the form is configured to accept submissions on the server"

Fanilo_Andrianisaina · March 17, 2023, 2:03pm

Dear community,

We are having the same Error message for our forms.
Is there a solution, please?

Thank you.

LN · March 17, 2023, 4:41pm

Hi and bienvenue, @Fanilo_Andrianisaina!

What server are you using? Have you verified that the form is accepting submissions? What is the formid of the form?

Fanilo_Andrianisaina · March 18, 2023, 7:56am

Hi LN,

We are using ona.io.

Yes, the form is accepting submission. There are other submissions that are accepted, but some aren't (most of them with > 100 repeat answers).

Here is a scrennshot of the Settings.

LN · March 19, 2023, 3:58pm

You should reach out to Ona about this. Given that you're seeing an issue with particularly large submissions, it's likely to be an issue on their end.