Collect shows successfully submitted but can't find data

Support
1

Facing the same issue and lost several forms (almost 30 forms) with participants data, very important. Is there any possibility to retrieve at least text data without image files will save us. Expecting a positive reply and work around from someone. Thanks

ODK Collect Show Successfully Submitted Forms BUT No Data on ODKAggregate
2

Sorry you're having issues. Here's some information that should help with troubleshooting:

  • What version of Collect are you using?
  • Are the submissions in the Sent menu?
  • Do you use ODK Central or another server? What version of that server?
3

Thanks for your kind reply. Below are the details:

  • What version of Collect are you using? - ODK Collect V2025.3.3

  • Are the submissions in the Sent menu? - No, not showing up (most of them), and one id showing in sent menu and not available in DB

  • Do you use ODK Central or another server? What version of that server? - ODK Aggregate, v2.0.5

4

That means they haven't been sent from Collect at all. Are they in Ready to Send? What message do you see when you attempt to send?

5

Surprisingly it is not present in both menus, but the assessors are very confident and confirming that all these forms are submitted. Very strange and no clue to proceed further.

6

Are some of the submissions coming through as expected?

Could data collectors maybe have accidentally created multiple Collect projects? You can try seeing if other projects are defined and have the submissions they expect https://docs.getodk.org/collect-projects/

7

Hi Helen,
Yes, we have completed almost 13,000 submissions so far and about 30 forms are missing during this period of data collection. The tabs are configured by an admin and given to the data collectors, there is no way of creating new project by them.

I understand that the particular IDs form should be present in either Sent or Ready to submit/Draft. It's very strange as it is not present in any of these menus but the assessors are very confident that those were collected and attempted to submit.
Not getting no idea on how to move way forward to getting them back.

8

Helen, Any positive updates or resolution from your side?