Collecting data in other then English Language

1. What is the problem? Be very detailed.
I had enterd the data in urdu language, while downloading it it displaying symbols

2. What app or server are you using and on what device and operating system? Include version numbers.
I am using through web
3. What you have you tried to fix the problem?
I was not aware how to solve it
4. What steps can we take to reproduce the problem?
Inform me the relevant steps I should take
5. Anything else we should know or have? If you have a test form or screenshots or logs, attach below.

Welcome to the ODK forum, @Faryah_Saeed ! We're glad you're here. When you get a chance, please introduce yourself on this forum thread.

I am not sure which tools you are using, but in general downloads with complex characters need to be in UTF-8 or similar. See:

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