Enketo certificate has expired error

Support
1

I have an installation of enketo and was working fine for the past year. Today I noticed that the forms are not opening and I see the following Loading error: certificate has expired

I'm using the following app versions:
Enketo: 1.78.0
ODK Aggregate: 1.7.1

I tried to restart the enketo server. Couldn't find anything here on the forum or in the internet in general
To reproduce the error please access this link: https://enketo-main.globalhealthapp.net/::QZ9GSWey

2

Hi @Eudson_Bambo,

This looks like an SSL certificate error. In this case it appears the SSL certificate of ODK Aggregate has expired. This is a common web server error that does not have anything to do with ODK Aggregate or Enketo. The SSL certificates need to be renewed regularly.

Cheers,
Martijn

PS I also recommend you update your Enketo server if you are using offline-capable forms: https://blog.enketo.org/Enketo-Express-mar-2020-update/, though this has nothing to do with this certificate error.

1 Like
3

@martijnr thank you for your reply, but the ssl certificate am using dor ODK Aggregate expires on January 21, 2021.

But will double check our my configurations.

4

Check that your SSL cert's issuing authority (ie CA, or Certificate Authority) own certificate hasn't expired, as that will also cause the SSL validation chain to fail. I know for a fact Sectigo's cert expired over the weekend, and that's been causing us some issues down here... https://support.sectigo.com/articles/Knowledge/Sectigo-AddTrust-External-CA-Root-Expiring-May-30-2020

1 Like
5

Hi @Xiphware

Thanks for the direction, I've update the certificate but the error persists. I restarted nginx and enketo itself but no luck.Do you know where can I find the logs for Enketo? Maybe I can find something there.

6

Hi @Eudson_Bambo,

Have you tried to rebuild the configurations in the enketo server? See this.

7

@Xiphware thank you for point out to that, we issued a temporary certificate to get over this while we contact our issuer to get new certificate that ensures backward compatibility.

1 Like
8

I am experiencing the same error with our site. For example:
Enketo is running at https://formshare.org/enketo
The certificate is fine.
But I get the error with any form. For example: https://formshare.org/enketo/::fLlsVlB1

Any help is appreciated

9

Hi.

We migrated Enketo to 2.3.12 and this error does not happen