Enketo "Failed to load form"

Support
1

We are facing problems opening the web link on Enketo for all the forms uploaded on the ODK central server.
Web page showing error: Enketo "Failed to load form"

One server is working well, but another server is not.
Please help to solve the problem.

Browser consol showing:

[Report Only] Refused to load the font 'data:font/woff2;base64,d09GMgABAAAAAGBIABAAAAABBoAAAF%2FkAAEAAAAAAAAAAAAAAA…cDsqBQCguUgTJQgm31biK8qomRAq0HV%2FCvIdVwBJQCNXBsQ%2FLLjMk9YwS%2F6%2F9UMN4A' because it violates the following Content Security Policy directive: "font-src 'self' https://fonts.gstatic.com/".
SOZSbbijeCuTPODH8HIiWabUCTuaWfU:1 [Report Only] Refused to load the font 'data:font/woff2;base64,d09GMgABAAAAAGIIABAAAAABBnQAAGGkAAEAAAAAAAAAAAAAAAAA…ZaqOrKPuqDtq8IOxmphtMlLQgZWJKuyvIZNzDKwDMzGTITfLks69pAV%2F7v8QdscHAA%3D%3D' because it violates the following Content Security Policy directive: "font-src 'self' https://fonts.gstatic.com/".
SOZSbbijeCuTPODH8HIiWabUCTuaWfU:1 [Report Only] Refused to load the font 'data:font/woff2;base64,d09GMgABAAAAAGJAABAAAAABBiQAAGHdAAEAAAAAAAAAAAAAAAAA…bGrXPSplAGFipDZagE22zLichxTiwVaNOVBf8biiuOQCpQufMipH6ZMrqnDOAf%2By%2F5HmwB' because it violates the following Content Security Policy directive: "font-src 'self' https://fonts.gstatic.com/".
enketo-webform.js:51 App in online-only mode.
/csp-report:1 
 Failed to load resource: the server responded with a status of 403 (Forbidden)
SOZSbbijeCuTPODH8HIiWabUCTuaWfU:1 
 Failed to load resource: the server responded with a status of 504 (Gateway Time-out)

Content Security Policy of your site blocks some resources
2

Any difference between the working server and the non-working server? Any changes made to the code or config on either?

3

Hi, Yaw,
Thanks for your response.
The working server is Linode, and non-working server is
PCL Government Cloud:

  • We are using a TCS cloud server with Ubuntu 20.04.6 LTS.
    • We have installed Docker manually.
    • Using custom SSL.

Please suggest a solution.