Error code 500 when performing simple actions

Support
1

1. What is the issue? Please be detailed.
Users are getting an error code 500 when trynig to perform simple actions such as:

  • assigning form access to app users
  • uploading a new form

2. What steps can we take to reproduce this issue?
Multiple users have encountered the same error code and I have the same issue when repeating the tasks.

3. What have you tried to fix the issue?
Searched the forum for information about error code 500, but haven't found any solutions.

4. Upload any forms or screenshots you can share publicly below.
image

2

Is there any information to explain what an "error code 500" means and how it can be resolved?

3

A 500 error means that Central is in an unexpected state. For example, it may have run out of resources like disk space or memory. If you're not seeing anything suspicious when you monitor resource usage, your next step will be to look at the service logs: https://docs.getodk.org/central-troubleshooting/

1 Like
4

Thank you @LN! I've passed this on to our IT team and hopefully we can resolve the issue.