Error: Generic Exception: Error: (500)

Dear all,

My name is Fabio Catini and I worked as an IMO for the Mixed Migration Centre Europe within DRC. For our survey collection the Organization uses ONA and ODK collect.
I would like to thank you in advance for your attention and support.

1. What is the problem? Be very detailed.
One of our enumerators is having troubles in uploading completed forms.
I have attached screenshots he sent to us, hoping it would help you out.

2. What app or server are you using and on what device and operating system? Include version numbers.
He's using ODK collect 2021 v2021.2.4

3. What you have you tried to fix the problem?

4. What steps can we take to reproduce the problem?

5. Anything else we should know or have? If you have a test form or screenshots or logs, attach below.

Welcome to the forum! When you get a chance, please introduce yourself here. I'd also encourage you to add a real picture as your avatar because it helps build community!

500 errors are server side errors. Since you are using Ona, your best bet is to ask their support team at