We are looking into how to better support supervisors and data collectors when things go wrong in the field. To help us move toward a error-free experience, we would love to hear about your current workflows and challenges.
Troubleshooting Needs
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Frequency & roles: How often do you troubleshoot issues with Collect in the field? Who typically handles these tasks (e.g., local supervisors, project manager)?
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Data requirements: What information is essential for you to diagnose a problem?
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Current process: How do you handle this today (e.g., screenshots, manual folder extraction), and what would make this easier?
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Access: If we made it possible to send troubleshooting info from Collect, where would you want to access it from?
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Risks: What, if any, are the primary concerns or risks regarding sharing diagnostic data from the device?