Hi Marcelo, As you are new to the community, when you get a chance, please introduce yourself here[Introduce yourself here!].
In order to guide community to help you it is very important to answer below questions. Sorry but a pdf form does not tell enough.
1. What is the problem? Be very detailed.
2. What app or server are you using and on what device and operating system? Include version numbers.
3. What you have you tried to fix the problem?
4. What steps can we take to reproduce the problem?
5. Anything else we should know or have? If you have a test form or screenshots or logs, attach below.