1. What is the issue? Please be detailed.
By scanning the Qr code, the collect application adds a project. but when i try to get form in 'fill blank form' tab i'm getting a notification like Form update failed : collect can't connect securely to the sever
NOTE : I'm using a custom SSL certificate issued by CA therefore the connection is secure.
2. What steps can we take to reproduce this issue?
since it is self-hosted sever and it's for medical purpose I can't share the URL here.
3. What have you tried to fix the issue?
- I've tried to install old version of ODK-collect
- tried different smartphones with different OS versions
- app user access is provided for the specific project
- tried to connect maunally
4. Upload any forms or screenshots you can share publicly below.