Generic Exception: Error: (500)

1. What is the problem? Be very detailed.

Upon attempting to sync surveys, users are getting the following error:
ERROR: Generic Exception: Error: (500) at

Everything after the % changes depending on the submission that is being attempted, but the first part of the URL remains the same.

2. What app or server are you using and on what device and operating system? Include version numbers.

ODK v1.30.1, on the Kobo non-humanitarian server.
I have been able to reproduce this error on a ZTE Blade A5 2020 running Android version 9; others experiencing the same problem have different devices (likely less sophisticated).

3. What you have you tried to fix the problem?

I have attempted to go through the survey and change answers, and then upload again. The problem persists.

4. What steps can we take to reproduce the problem?

5. Anything else we should know or have? If you have a test form or screenshots or logs, attach below.

We have updated this survey a few times; I believe that the submission failures are versions of the survey that are now outdated. We are able to successfully fil + send the current version of the survey.

Hi @mbodo! I'm sorry you are having problems with KoBo. While KoBo and ODK are related, they are separate projects. Your issue is with the KoBo server, so please ask the KoBo team at for help. I'm confident they'll get this issue resolved for you!


Thanks @yanokwa ! Deleting post :slight_smile: