Dear support,
Can you please help me with the attached error.
Thanks
Hi Mohinder,
The error message "From list download failed: Collect can't connect securely on the server" typically means there's a problem with securely connecting to a server while trying to download form. To resolve it:
- Check your internet connection.
- Verify the URL for correctness.
- Check firewall and proxy settings.
- Ensure SSL/TLS is configured correctly.
- Keep your software and libraries up to date.
- Use HTTPS URLs when possible.
- Configure proxy settings if necessary.
- Review firewall rules.
- Check if the server is down.
- Use debugging tools if available.
- Temporarily disable security software if needed.
- Seek help from support if the issue persists.
Based on your post at Important file(s) for '/etc/nginx/conf.d/odk.conf' are missing, I'm guessing you don't have valid certs. That's what the "can't connect securely" is referring to. Try https://www.ssllabs.com/ssltest to see if your certs are working.
