How to Restore Lost Submissions from Enumerator Devices to ODK Central After a Server Crash?

[lv]

Help, please.

1. What is the issue? Please be detailed.

The ODK Central server crashed and stopped working. Unfortunately, we lost some data stored in the system during a specific period. However, the information is still available on the enumerators' phones. How can we upload this data back to the server and ensure it correctly links to the corresponding forms? In other words, we want everything to return to its original state.

2. What steps can we take to reproduce this issue?

The server crashed, and submissions uploaded during a specific time period after the last backup were lost.

3. What have you tried to fix the issue?

Levantamos un nuevo servidor a través de un respaldo.

We set up a new server using a backup.

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If you could assist us, we would greatly appreciate it.

Thanks

[danbjoseph]

Please see this post about re-sending submissions:

How can sent submissions be resent?

You can also re-send submissions that were previously sent. From "Send Finalized Form", tap the 3 dots in the right corner. Choose "Change view". Select "Show Sent and Unsent Forms". You can now select forms to resend. In general, it's safe to resend forms that the server already has. ODK Central and most other servers I know of ignore submissions that they already know about.

[ekauq]

Thank's i really apreciate

[lv]

Thank you so much for your help! You truly saved my life—

I'm incredibly grateful for your support!!