1. What is the problem? Be very detailed.
I'm setting up a new system for a new survey. I've used ODK a year back, so I know my way around. I've followed everything from the official documentation, and setup the aggregate server with a custom domain. I can access the aggregate server and upload forms. I even downloaded an old form for a sanity test. It was working fine. I deleted the test forms, and went and updated my new form. I uploaded it, and I cannot download the form. I thought something might be wrong with the new form, so went and tested with the same file that worked before. It isn't working anymore.
The Error reads:
"{Form Name} (Version: xyx) - Unable to resolve host "xyz": No address associated with hostnameCopying media files failed.
I have no media files. And again, the form that was working a moment earlier isn't working anymore. I could still download the test files from the default (when I just install the app).
2. What app or server are you using and on what device and operating system? Include version numbers.
Aggregate server is hosted in Google Compute Engine with a custom DNS server (followed from official documentation). The aggregate version is v2.0.3.
The ODK Collect version is v1.22.1.
3. What you have you tried to fix the problem?
Re-installed ODK Collect. I can download the default forms. I put in the credentials for my server, I can see the forms but it fails to download. My custom server name works with http, but not with https.
I have downloaded test forms (Odk - github). I cannot download these forms too. The crazy thing is I had downloaded it half an hour ago and nothing has been changed on the server (unless Google would fiddle around - which I'm pretty sure is not the case).
4. What steps can we take to reproduce the problem?
Um, I'm not so sure about this. I don't have any sensitive data on the server, so I could set up a test user and pass along the credentials, if someone's willing to take a peek at it. But I don't want to share it in the forum for everyone, only to those who are willing to have a look.
5. Anything else we should know or have? If you have a test form or screenshots or logs, attach below.
Pretty sure the form is correct. I've tested with a form that has gone through everything and been closed last year. It's running fine on Enketo too. I think it has to do something with the server setup.