Issue of Not Found (404) with ODK COLLECT and ODKBRIEF CASE Not identifying/displaying the forms to pull

Support
1

What is the problem? Please be detailed.

I am using ODK collect for collecting data. It was working fine in many surveys. Currently, in 2 Tabs, I am facing the issue of Not Found (404), i have tried all the troubleshooting suggested in forums. Now, I have tried using ODK BRIEFCASE for getting forms from mobile through PULL., but the forms are not showing for pulling. In both cases, I am unable to get forms out of mobile. Forms are important to get out to excel. Kindly help me to solve this issue.

What ODK tool and version are you using? And on what device and operating system version?
1.2

What steps can we take to reproduce the problem?

What you have you tried to fix the problem?

I have tried using ODK BRIEFCASE and suggested measures from forum
Anything else we should know or have? If you have a test form or screenshots or logs, attach here.

2

Hi @cohortpd

when do you see that error? I guess it's when you try to get blank forms? What url do you use?

Regards,
Grzegorz

3

Thank you for the response.

I see the error while Sending the forms to the server from "SEND FINALIZED FORMS". I use kobocollect as a backend server (https://kobo.humanitarianresponse.info/). It was working well on many projects, and working good with few projects. In the same projects also I am able to upload forms from 12 TABs, the issue came with only 2 TABs

By seeing the issues, I used ODK Briefcase to pull and export to the laptop as CSV. After browsing ODK folder, I am not seeing any forms to pull to Briefcase. The same method working for another tab, which I used for testing.

Thanks in advance.

4

The 2 Tabs has more than 800 interviews.

5

Any update on this issue? If ODK BRIEFCASE works , that is also great help for me at present.

6

For KoBo Toolbox specific questions, you will probably have better luck on their support pages or help pages.