We have users trying to upgrade from a previous tables app to a newer version of the app - receiving network error. Not sure what the problem is but noticed that the authorize account is not greyed out. Screenshot attached.
Could this be a clue to what the problem may be? Could their account be invalid (they have successfully synched with past versions) but perhaps something changed (e.g. email, etc..)?
Are there any existing docs describing the authorization process or possible ways to troubleshoot?
Thanks,
tom
It is perhaps unclear, but upgrades are not supported for the ODK 2.0
tools until we reach release status.
If you are using rev 122, you should stay on rev 122, and the corresponding
ODK Aggregate 1.4.4 release.
If you are using rev 126, you should stay on rev 126 (updating to the
compatible rev 128 of the Sync APK), and stay on ODK Aggregate 1.4.5, 1.4.6
or 1.4.7.
The release notes for ODK Aggregate clearly state this incompatibility
between 1.4.4 and 1.4.5:
https://code.google.com/p/opendatakit/wiki/AggregateReleaseNotes
This was the intent of the release designations describe here:
https://opendatakit.org/use/2_0_tools/
I see that these are not as clear as they should be, nor are the tools
suite release notes
https://code.google.com/p/opendatakit/wiki/ToolsSuiteChangeLog
···
------------------------------------------------------------------------------------------------
Our aim is to keep the XLSX file format stable, which can allow you to
change all devices and the server at the same time to effect an upgrade,
but this will generally not work for ongoing deployments.
On Mon, Jul 6, 2015 at 5:54 PM, 7shriner@gmail.com wrote:
We have users trying to upgrade from a previous tables app to a newer
version of the app - receiving network error. Not sure what the problem is
but noticed that the authorize account is not greyed out. Screenshot
attached.
Could this be a clue to what the problem may be? Could their account be
invalid (they have successfully synched with past versions) but perhaps
something changed (e.g. email, etc..)?
Are there any existing docs describing the authorization process or
possible ways to troubleshoot?
Thanks,
tom
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Mitch Sundt
Software Engineer
University of Washington
mitchellsundt@gmail.com
I was not clear - we are updating our survey - our tables based app - the odk sw is not changed only our survey files.
Apologies, for my wording lack of clarity.
We are really just trying to synch to a new survey. I.e we reset the server loaded new survey to server, etc.. and now some users have synch issues and can not sync to the new survey.
Yes we are using latest releases - this turned out to be user error - the email accounts had changed.
Thanks.
···
On Monday, July 6, 2015 at 7:54:43 PM UTC-5, 7shr...@gmail.com wrote:
> We have users trying to upgrade from a previous tables app to a newer version of the app - receiving network error. Not sure what the problem is but noticed that the authorize account is not greyed out. Screenshot attached.
>
> Could this be a clue to what the problem may be? Could their account be invalid (they have successfully synched with past versions) but perhaps something changed (e.g. email, etc..)?
>
>
> Are there any existing docs describing the authorization process or possible ways to troubleshoot?
>
> Thanks,
> tom
Are you using the latest release -- rev 126 and the newer rev 128 Sync APK ?
···
On Wed, Jul 8, 2015 at 3:40 AM, <7shriner@gmail.com> wrote:
I was not clear - we are updating our survey - our tables based app - the
odk sw is not changed only our survey files.
Apologies, for my wording lack of clarity.
We are really just trying to synch to a new survey. I.e we reset the
server loaded new survey to server, etc.. and now some users have synch
issues and can not sync to the new survey.
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Mitch Sundt
Software Engineer
University of Washington
mitchellsundt@gmail.com