ODK server Status 500 Servlet execution threw an exception and Enketo loading error (gateway timeout)

Support
1

Dear Yaw,

I've been trying to upload a new form for data collection on the ODK
Aggregate server but I get a 'HTTP Status 500 Servlet execution threw an
exception' error. I've since tried to back-track and pick up any faults on
my part (e.g. in the original xls form), and noticed that when I convert
from xls to xml (which is successful) and then try to preview in Enketo I
get a 'Gateway Timeout' loading error. I'm not sure if the errors are
related? Any suggestions or advice would be helpful. Thank you.

Lizzy

2

Hi Lizzy,

Is your Aggregate server on Google App Engine (the URL will end in
appspot.com) or on some other server (e.g., Tomcat)? Also, what
version of ODK Aggregate are you using?

My guess is that you are running on a Tomcat install that is broken in
some way. If that guess is correct, the person who did the Aggregate
install (maybe you?) should look at the Tomcat logs to get a sense of
what is going wrong.

Yaw

··· On Sat, Mar 25, 2017 at 4:52 AM, Lizzy Button wrote: > Dear Yaw, > > I've been trying to upload a new form for data collection on the ODK > Aggregate server but I get a 'HTTP Status 500 Servlet execution threw an > exception' error. I've since tried to back-track and pick up any faults on > my part (e.g. in the original xls form), and noticed that when I convert > from xls to xml (which is successful) and then try to preview in Enketo I > get a 'Gateway Timeout' loading error. I'm not sure if the errors are > related? Any suggestions or advice would be helpful. Thank you. > > Lizzy > > -- > -- > Post: opendatakit@googlegroups.com > Unsubscribe: opendatakit+unsubscribe@googlegroups.com > Options: http://groups.google.com/group/opendatakit?hl=en > > --- > You received this message because you are subscribed to the Google Groups > "ODK Community" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to opendatakit+unsubscribe@googlegroups.com. > For more options, visit https://groups.google.com/d/optout.
3

Dear Yaw,

Thank you very much for your message. I did not install Aggregate so my
knowledge is a bit limited. I suspect I'll have to ask someone from tech
support to get it sorted.

Yes, I believe we're using Tomcat 6.0. I don't have access to the
individual instances right now so it's hard to check which ODK Aggregate
version we're using. But the last time I did a successful upload was in
November 2016 (in case that's useful).

Best,
Lizzy

··· On Monday, 27 March 2017 01:02:11 UTC+1, Yaw Anokwa wrote: > > Hi Lizzy, > > Is your Aggregate server on Google App Engine (the URL will end in > appspot.com) or on some other server (e.g., Tomcat)? Also, what > version of ODK Aggregate are you using? > > My guess is that you are running on a Tomcat install that is broken in > some way. If that guess is correct, the person who did the Aggregate > install (maybe you?) should look at the Tomcat logs to get a sense of > what is going wrong. > > Yaw > > On Sat, Mar 25, 2017 at 4:52 AM, Lizzy Button <lizzy...@gmail.com > wrote: > > Dear Yaw, > > > > I've been trying to upload a new form for data collection on the ODK > > Aggregate server but I get a 'HTTP Status 500 Servlet execution threw an > > exception' error. I've since tried to back-track and pick up any faults > on > > my part (e.g. in the original xls form), and noticed that when I convert > > from xls to xml (which is successful) and then try to preview in Enketo > I > > get a 'Gateway Timeout' loading error. I'm not sure if the errors are > > related? Any suggestions or advice would be helpful. Thank you. > > > > Lizzy > > > > -- > > -- > > Post: opend...@googlegroups.com > > Unsubscribe: opendatakit...@googlegroups.com > > Options: http://groups.google.com/group/opendatakit?hl=en > > > > --- > > You received this message because you are subscribed to the Google > Groups > > "ODK Community" group. > > To unsubscribe from this group and stop receiving emails from it, send > an > > email to opendatakit...@googlegroups.com . > > For more options, visit https://groups.google.com/d/optout. >
4

Just following up on the version query, when I open the xml of one of our
last submissions it says "xml = version 1.0"

··· On Monday, 27 March 2017 10:43:18 UTC+1, Lizzy Button wrote: > > Dear Yaw, > > Thank you very much for your message. I did not install Aggregate so my > knowledge is a bit limited. I suspect I'll have to ask someone from tech > support to get it sorted. > > Yes, I believe we're using Tomcat 6.0. I don't have access to the > individual instances right now so it's hard to check which ODK Aggregate > version we're using. But the last time I did a successful upload was in > November 2016 (in case that's useful). > > Best, > Lizzy > > On Monday, 27 March 2017 01:02:11 UTC+1, Yaw Anokwa wrote: >> >> Hi Lizzy, >> >> Is your Aggregate server on Google App Engine (the URL will end in >> appspot.com) or on some other server (e.g., Tomcat)? Also, what >> version of ODK Aggregate are you using? >> >> My guess is that you are running on a Tomcat install that is broken in >> some way. If that guess is correct, the person who did the Aggregate >> install (maybe you?) should look at the Tomcat logs to get a sense of >> what is going wrong. >> >> Yaw >> >> On Sat, Mar 25, 2017 at 4:52 AM, Lizzy Button wrote: >> > Dear Yaw, >> > >> > I've been trying to upload a new form for data collection on the ODK >> > Aggregate server but I get a 'HTTP Status 500 Servlet execution threw >> an >> > exception' error. I've since tried to back-track and pick up any faults >> on >> > my part (e.g. in the original xls form), and noticed that when I >> convert >> > from xls to xml (which is successful) and then try to preview in Enketo >> I >> > get a 'Gateway Timeout' loading error. I'm not sure if the errors are >> > related? Any suggestions or advice would be helpful. Thank you. >> > >> > Lizzy >> > >> > -- >> > -- >> > Post: opend...@googlegroups.com >> > Unsubscribe: opendatakit...@googlegroups.com >> > Options: http://groups.google.com/group/opendatakit?hl=en >> > >> > --- >> > You received this message because you are subscribed to the Google >> Groups >> > "ODK Community" group. >> > To unsubscribe from this group and stop receiving emails from it, send >> an >> > email to opendatakit...@googlegroups.com. >> > For more options, visit https://groups.google.com/d/optout. >> >
5

Hi Lizzy,

That's not the version information we need.

We need the version of ODK Aggregate. You can find this in when you
log in under Site Admin, then Preferences. I've attached a screenshot.

Please have your tech team look at the Tomcat 6 logs. It'll give them
an idea what is going wrong.

Yaw

image
image1242×280 11.9 KB

··· On Wed, Mar 29, 2017 at 4:04 AM, Lizzy Button wrote: > Just following up on the version query, when I open the xml of one of our > last submissions it says "xml = version 1.0" > > > On Monday, 27 March 2017 10:43:18 UTC+1, Lizzy Button wrote: >> >> Dear Yaw, >> >> Thank you very much for your message. I did not install Aggregate so my >> knowledge is a bit limited. I suspect I'll have to ask someone from tech >> support to get it sorted. >> >> Yes, I believe we're using Tomcat 6.0. I don't have access to the >> individual instances right now so it's hard to check which ODK Aggregate >> version we're using. But the last time I did a successful upload was in >> November 2016 (in case that's useful). >> >> Best, >> Lizzy >> >> On Monday, 27 March 2017 01:02:11 UTC+1, Yaw Anokwa wrote: >>> >>> Hi Lizzy, >>> >>> Is your Aggregate server on Google App Engine (the URL will end in >>> appspot.com) or on some other server (e.g., Tomcat)? Also, what >>> version of ODK Aggregate are you using? >>> >>> My guess is that you are running on a Tomcat install that is broken in >>> some way. If that guess is correct, the person who did the Aggregate >>> install (maybe you?) should look at the Tomcat logs to get a sense of >>> what is going wrong. >>> >>> Yaw >>> >>> On Sat, Mar 25, 2017 at 4:52 AM, Lizzy Button wrote: >>> > Dear Yaw, >>> > >>> > I've been trying to upload a new form for data collection on the ODK >>> > Aggregate server but I get a 'HTTP Status 500 Servlet execution threw >>> > an >>> > exception' error. I've since tried to back-track and pick up any faults >>> > on >>> > my part (e.g. in the original xls form), and noticed that when I >>> > convert >>> > from xls to xml (which is successful) and then try to preview in Enketo >>> > I >>> > get a 'Gateway Timeout' loading error. I'm not sure if the errors are >>> > related? Any suggestions or advice would be helpful. Thank you. >>> > >>> > Lizzy >>> > >>> > -- >>> > -- >>> > Post: opend...@googlegroups.com >>> > Unsubscribe: opendatakit...@googlegroups.com >>> > Options: http://groups.google.com/group/opendatakit?hl=en >>> > >>> > --- >>> > You received this message because you are subscribed to the Google >>> > Groups >>> > "ODK Community" group. >>> > To unsubscribe from this group and stop receiving emails from it, send >>> > an >>> > email to opendatakit...@googlegroups.com. >>> > For more options, visit https://groups.google.com/d/optout. > > -- > -- > Post: opendatakit@googlegroups.com > Unsubscribe: opendatakit+unsubscribe@googlegroups.com > Options: http://groups.google.com/group/opendatakit?hl=en > > --- > You received this message because you are subscribed to the Google Groups > "ODK Community" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to opendatakit+unsubscribe@googlegroups.com. > For more options, visit https://groups.google.com/d/optout.