Old Database not loading after restarting the server

Support
1

I had configured ODK central in our data centre, and due to the power issue, the server was restarted. After that, when we started the server, the existing database was not loading and showing as a fresh page without any old data.

Kindly help me to fix this issue currently, a few surveys are happening and they were not able to submit the data. I tried the troubleshooting method and it is not working.

Thanks in advance

Sabarinathan R

2

Dear Sabarinathan R,

Thank you for reaching out. we are sorry to hear about the issue you're facing with ODK Central after the server restart. I understand the urgency, especially since ongoing surveys are being affected.

To assist you better, could you please provide the following:

  1. The "tail log" from your Docker server.
  2. A screenshot of the error or issue you're encountering.

Additionally, could you confirm whether this setup is hosted on a web-based platform (such as AWS, DigitalOcean, etc.) or if it's a desktop-based server? This information will help us narrow down potential causes and work towards a resolution at the earliest.

Looking forward to your response.

Best,
@iamnarendrasingh