SAV file unable to download from ona.io server from last 3-4 days

Dear Friends,
I have an issue "in downloading SAV file from ona.io server and even on ona classic too".
I tried many time but a message of pending is showing in the downloading dialog box.
What to do now?..

I am attaching screen short for the reference.

Hi @ravird4 questions about Ona should go to https://help.ona.io or Ona Community Help Forum

Ok thanks for the suggestion. I will go to https://help.ona.io or Ona Community Help Forum
for the same.