Troubling running ODK on Xiaomi phone

Support
1

I have a Xiaomi MI3phone and the ODK Collect app will not download. It
reaches 81% and then an Error message shows up. There is sufficient space
(6Gb) on my phone and the app is downloading on Samsung phones on the same
internet connection. Is the app not supported on this phone?

2

If you are seeing an "... Error: -2" error, I have Google Play support
looking into that.

The new version of ODK Collect should install on all Android 2.3 and higher
devices.

··· On Mon, Apr 25, 2016 at 11:45 PM, Vasundhara CMS India < vasundhara@cms-india.org> wrote:

I have a Xiaomi MI3phone and the ODK Collect app will not download. It
reaches 81% and then an Error message shows up. There is sufficient space
(6Gb) on my phone and the app is downloading on Samsung phones on the
same internet connection. Is the app not supported on this phone?

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Mitch Sundt
Software Engineer
University of Washington
mitchellsundt@gmail.com

3

Here's the (unsatisfactory) response from Google Play support.

I can confirm that a full factory data reset (erasing all configuration and
data on your device) does resolve the issue on my 4.4.4 system.

··· ======================== Thank you for contacting Google.

I understand user's are facing issues while downloading the ODK Collect app.

However, I'm glad to let you know that I have tried installing this app and
uninstalled it on my phone and other devices and it works fine.

If user's are still facing the same issue that you've mentioned. Please ask
user's to try troubleshooting their devices to get this fixed.

Here are the steps:

First, please make sure you’ve tried rebooting your device:

  1. Press and hold the power button until the Power Off option appears.
  2. Select Power Off > OK.
  3. After the phone has powered off, press and hold the power button
    again to power it back on.

Also be sure to check for system updates for your device:

  1. Navigate to Settings > System > About Phone or Tablet > System
    Updates.
  2. If there are any available system updates, install them.

If the issue persists after a reboot and no updates are available, you may
also need to check your device’s date and time settings:

  1. Navigate to Settings > System > Date & time.
  2. Confirm date and time are accurate, or update if necessary.

Another setting to confirm is that the Download Manager app is enabled:

  1. Navigate to Settings > Device > Apps > All.
  2. Scroll down and tap Download Manager.
  3. If you see an "Enable" button, tap it to enable Download Manager. If
    you see a "Disable" button, Download Manager is already enabled.

You may also need to check for sufficient storage space (internal and SD
card) on your device:

  1. Navigate to Settings > Device > Storage.
  2. If you have less than 1 GB of free space, try uninstalling unwanted
    or unused apps, deleting or transferring files off your device, or removing
    Google Play content that is downloaded for offline use. See the following
    article for instructions on how to uninstall apps
    https://support.google.com/googleplay/answer/2521768.

In addition, I’ve provided some additional troubleshooting steps below that
may resolve your issue. Please note that these steps should only be
attempted if previous troubleshooting was unsuccessful.

You can clear cache and data on both the Google Play Store app and the
Download Manager:

  1. Navigate to Settings > Device > Apps.
  2. Scroll down and tap Google Play Store or Download Manager. (You’ll
    need to complete these steps separately for each application.)
  3. Tap Storage > Clear data, then tap OK.

Note that after clearing the Google Play Store app data, if you’ve changed
your password protection or content filter options from the defaults,
you'll need to re-apply these under Settings.

If issues persist, you can try uninstalling and reinstalling Play Store app
updates:

  1. Go to Settings > Device > Apps > Google Play Store.
  2. In the upper right corner, tap the three vertical dots, then
    tap Uninstall updates. This will revert the Google Play store app to the
    original version that came with your device.
  3. Launch the Google Play store app, then switch to the Home screen on
    your phone/tablet.
  4. Wait 5-10 minutes for the app to self-update.
  5. Re-launch the Google Play store app.

To check your version of Google Play, return to Settings > Device > Apps,
then scroll down and tap Google Play Store. The version number appears
under the app name.

If issues persist, you can try removing and re-adding your Google account.

Please make sure you remember your account password(s) before proceeding!
You will need to sign back in to any accounts you remove.

  1. Go to Settings.
  2. Scroll down to Accounts (or Account & Sync) and tap Google.
  3. Tap the name of the account to remove.
  4. Tap the menu button (3 dots) and select Remove account.
  5. Repeat this process for all accounts on the device.

Once all accounts have been removed, restart your device and re-add the
accounts:

  1. Go to Settings.
  2. Scroll down to Accounts (or Accounts & Sync).
  3. Tap Add/Plus and then Google.
  4. Tap Existing and sign in with the desired Google account.

To remove and re-add your Google account on an Android TV:

Remove:

  1. From Android TV’s home screen, scroll down and select Settings.
  2. Scroll down to Personal.
  3. Under "Personal," select Google with your email listed.
  4. Select Remove Account.
  5. Select OK.

Re-add:

  1. From Android TV’s home screen, scroll down and select Settings.
  2. Scroll down to Personal.
  3. Under "Personal," select Add Account.
  4. Select Sign in and enter your account details.

Lastly, see if the issue persists on different networks via the following:

  1. Check for a strong signal (Wi-Fi or 3G/4G network).
  2. Try switching from Wi-Fi to your mobile service provider network and
    vice-versa.
  3. Try to connect to a different Wi-Fi network. If you're using your
    mobile service provider network, move to a new location and then try to
    connect.

If none of these steps resolve the issue, or if you have any questions on
the above, please let me know and I'll be glad to help you.

Thanks,

Sabrina Steele
The Google Support Team

On Tue, Apr 26, 2016 at 12:01 PM, Mitch Sundt mitchellsundt@gmail.com wrote:

If you are seeing an "... Error: -2" error, I have Google Play support
looking into that.

The new version of ODK Collect should install on all Android 2.3 and
higher devices.

On Mon, Apr 25, 2016 at 11:45 PM, Vasundhara CMS India < vasundhara@cms-india.org> wrote:

I have a Xiaomi MI3phone and the ODK Collect app will not download. It
reaches 81% and then an Error message shows up. There is sufficient space
(6Gb) on my phone and the app is downloading on Samsung phones on the
same internet connection. Is the app not supported on this phone?

--

Post: opendatakit@googlegroups.com
Unsubscribe: opendatakit+unsubscribe@googlegroups.com
Options: http://groups.google.com/group/opendatakit?hl=en

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--
Mitch Sundt
Software Engineer
University of Washington
mitchellsundt@gmail.com

--
Mitch Sundt
Software Engineer
University of Washington
mitchellsundt@gmail.com