Unsuccessful Web User Registration on ODK Central

Clement · February 8, 2022, 10:42am

When creating web users in ODK Central, the email address you provide will be sent instructions on how to set a password and proceed. However, the email address does not receive any instructions afterwards! This has been working until now. What could be the problem?

2. What app or server are you using and on what device and operating system? Include version numbers.
client (v1.3.2)
server (v1.3.3)

yanokwa · February 9, 2022, 2:23pm

See https://docs.getodk.org/central-troubleshooting/#users-aren-t-receiving-emails

Clement · February 10, 2022, 1:12am

Thank you for this. @yanokwa

Clement · February 11, 2022, 6:37pm

@yanokwa Does this apply to a situation where user registration works from the backend( ie: docker-compose exec service odk-cmd --email example@getodk.org user-create) but fails when it is done through the UI?