URGENT: "Form listing failed" error while uploading new form to ODK Collect

Support
1

Hello,

I'm starting the pilot of my survey tomorrow (in India) and for the first time I'm not able to upload a new survey to ODK Collect, on either of my 4 tablets!

I get various error messages that all start with: "Form listing failed". Then, alternatively, I get:

  • Error: java.lang.IllegegalStateException: Connection manager has been shut down while accessing https://myappspot.com/formList
  • Error: libcore.io.ErnoException:getaddrinfo failed (Connection timed out)
  • Error 443 Time out....

My connection is good though...

Can you please help me figure this out? This is quite urgent...
Thank you!!
Caroline

2

First thing to try is powering off, then back on, the device.

Then, confirm that you can browse to your appspot instance using the
browser on the device.

These errors generally indicate a problem with the WiFi connection, perhaps
it is going down and coming back up very rapidly.

If you still have trouble, go to ODK Collect's General Settings, and
uncheck Auto Send with WiFi and Auto Send with Network.

Power off and power on again, and see if that fixes the issues.

During various transmission failures, ODK Collect tries to return to a good
state by shutting down and discarding the ConnectionManager object. If the
Auto-Send functionality is getting signaled repeatedly and rapidly about
the availability and non-availability of the WiFi network, it could prevent
all communications from occuring.

By disabling that functionality, you should be a bit more tolerant of flaky
WiFi and/or Network connections.

ยทยทยท On Wed, Oct 15, 2014 at 11:52 AM, wrote:

Hello,

I'm starting the pilot of my survey tomorrow (in India) and for the first
time I'm not able to upload a new survey to ODK Collect, on either of my 4
tablets!

I get various error messages that all start with: "Form listing failed".
Then, alternatively, I get:

  • Error: java.lang.IllegegalStateException: Connection manager has been
    shut down while accessing https://myappspot.com/formList
  • Error: libcore.io.ErnoException:getaddrinfo failed (Connection timed out)
  • Error 443 Time out....

My connection is good though...

Can you please help me figure this out? This is quite urgent...
Thank you!!
Caroline

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3

Thank you Mitch. This evening the upload started working again unexpectedly without me doing anything. But I will definitely follow your advice next time it happens!

Best and thanks a lot!
Caroline