Central doesn't recognise new users & admins created

1. What is the issue? Please be detailed.
Central seems to have demoted my admin user account because the home page doesn't allow me to do anything. See image.
Please advise a resolution or workaround.

2. What steps can we take to reproduce this issue?
Attempt a login into central using my admin user account.

3. What have you tried to fix the issue?
I created two new Central users using two different email addresses and promoted them to admins. However, Central doesn't recognise the new users.
I get the error: Incorrect email address and/or password.
I used the commands for both emails:
$ docker compose exec service odk-cmd --email name@mydomain.co.za user-create
$ docker compose exec service odk-cmd --email name@mydomain.co.za user-promote

4. Upload any forms or screenshots you can share publicly below.

Based on your previous post, the reason you are seeing 0 projects is because your Central database has been reset.